FRONT OFFICE DUTY MANAGER

Platinum Recruitment Consultancy; London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A prominent hospitality provider in London seeks a Front Office Duty Manager to oversee operations in self-contained apartments. The role offers an annual salary up to £35,000 and requires a proactive approach to customer service and managerial duties in a luxury accommodation environment. The ideal candidate will have prior hospitality experience and strong communication skills, with the flexibility to work varied shifts.

Benefits

Supportive and elegant working environment

4 days on, 4 days off schedule

Overtime paid

Qualifications

• Previous experience in a front office or guest services managerial role within hospitality preferred.
• Strong interpersonal and communication skills.
• A calm, composed demeanour with a proactive approach to problem-solving.

Responsibilities

• Manage daily operations to ensure high standards of service.
• Provide exceptional customer service as primary contact for guests.
• Oversee arrival and departure processes, ensuring seamless experiences.

Skills

Interpersonal skills

Communication skills

Problem-solving

Flexibility

Job description

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Role: Front Office Duty Manager
Location: London SW5
Salary / Rate of pay: Up to £35,000 p.a.

Are you a confident, professional and service-oriented Front Office Duty Manager? If so, we at Platinum Recruitment are working with a client located in the heart of London who is seeking someone permanently for their self-contained apartments!

What's on offer?

• Salary up to £35,000 p.a., depending on experience
• The typical schedule will be 4 days on and 4 days off
• Shifts from 7am to 7pm on a rotational basis
• Extra days will be paid in lieu of or overtime
• A supportive and elegant working environment

Why choose our Client based in London SW5?

You will have the fantastic opportunity of working for a company that is expanding, offering a unique blend of elegance, privacy and comfort. Their self-contained accommodation are designed for the discerning guests seeking a refined experience, and take pride in delivering exceptional service with a personal touch

Duty Manager Responsibilities:

• Manage daily operations, ensuring the highest standards of service and efficiency.
• Provide exceptional customer service as the primary point of contact for guests, addressing inquiries, complaints, and requests promptly and professionally.
• Oversee the arrival and departure processes, ensuring a seamless experience for guests. Handle guest rooming and invoicing accurately.
• Conduct thorough inspections of apartments before and after guest stays to ensure cleanliness and maintenance standards are met.
• Communicate effectively with housekeeping and maintenance teams to coordinate services and address any issues that may arise.
• Report directly to the General Manager, providing updates on operations, guest feedback, and any significant issues that require attention.
• Occasionally inspect other properties within the ownership portfolio, including those with AST tenants. This may involve conducting inventories post-departure and before arrival, distributing keys, and ensuring tenants sign inventory agreements. Guidance will be provided by the General Manager for these tasks.
• Assist with inspections of privately owned apartments and properties as needed, following the direction of the General Manager.

Desired qualifications & skills:

• Previous experience in a front office or guest services managerial role within Hospitality or luxury accommodation preferred
• Strong interpersonal and communication skills.
• A calm, composed demeanour with a proactive approach to problem-solving
• Flexibility to work shifts including weekends and holidays

Ready to embark on an exciting and rewarding career journey?
Click Apply Now to discuss this Reception Manager role in Hertford and become a vital part of our client's exceptional team!

Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation.

Consultant: Helen DaviesJob Number: 932827 / INDFOHF&BJob Role: Front Office Duty ManagerLocation: London SW5

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.