Duty Manager

Accor Hotels; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Accor Hotels is seeking a Duty Manager in London responsible for overseeing daily hotel operations, ensuring guest satisfaction, and managing employee productivity. This role offers opportunities for development within Accor's global network and includes various employee benefits.

Benefits

Discounted rates at Accor worldwide

Learning programs through our Academies

Opportunities for talent development

Participation in Corporate Social Responsibility activities

Qualifications

• Experience in hotel management or similar role is preferred.
• Strong leadership and communication skills are essential.

Responsibilities

• Oversee daily operations and employee productivity.
• Handle guest complaints and ensure guest satisfaction.
• Perform night audits and produce business reports.

Skills

Communication

Conflict Resolution

Leadership

Organizational Skills

Job description

Job Description

Duty Manager

To maintain the communication within different departments and ensure all departments deliver smooth operations to achieve guest satisfaction while keeping guest safety as priority at all time. During night shift, is responsible to perform night audit and produce business reports as required.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

Duty Manager responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper management to stay up-to-date with organizational changes, issues and improvements.

• Handling guest complaints.
• Perform night audit during Night duty.
• Initiate communication with other departments to ensure smooth operations.
• Provide support to Front Office section.