Night Duty Manager (M/F/X)

Accor Hotels; Hounslow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel chain is seeking a Night Duty Manager at Ibis Budget London Heathrow Central. The role includes overseeing night operations, ensuring guest satisfaction, and handling emergencies. Ideal candidates will possess prior hotel experience, excellent decision-making skills, and the ability to work overnight shifts. Join a dynamic team that values personal growth and offers diverse career opportunities within the Accor group.

Benefits

Free stays in UK hotels

50% off in Accor restaurants

Global employee discounts

Access to training via Accor Academy

Health & wellbeing support

Qualifications

• Prior hotel front office or supervisory experience.
• Ability to stay calm in emergencies.
• Tech-savvy with PMS systems knowledge.

Responsibilities

• Oversee night audits and financial reconciliation.
• Act as the primary point of contact for guest issues.
• Monitor building’s security and perform health checks.

Skills

Problem Solving

Communication

Decision Making

Customer Service

Tech Savvy

Tools

PMS systems

Job description

Company Description

At Ibis Budget London Heathrow Central, part of the Accor Group, we take pride in creating simple yet memorable hospitality experiences for every guest.

Whether you're beginning your hospitality journey or seeking flexible work in a fast-paced environment, you’ll be welcomed into a team that values energy, service and personal growth. Working with us means you'll benefit from:

• Free stays in UK Accor hotels & 50% off in Accor restaurants (T&Cs apply)
• Global employee discounts across 100+ countries and 5,000+ hotels
• Access to industry-leading training via the Accor Academy
• Opportunities for internal progression and international mobility
• A supportive and inclusive team culture
• Health & wellbeing support in and outside the workplace

We believe in celebrating your personality and helping you grow – because you matter.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist.

Job Description

As Night Duty Manager, you will be responsible for the smooth and safe overnight operation of the hotel, ensuring both guest satisfaction and operational security.

You will:

• Oversee night audits, end-of-day reporting, and financial reconciliation
• Act as the primary point of contact for all guest issues and emergencies overnight
• Ensure guest check-ins/outs are completed efficiently and professionally
• Monitor the building’s security and perform regular night walks and health & safety checks
• Assist with cleaning, stock control, and light F&B duties where required
• Coordinate with Housekeeping, Maintenance, and Reception to ensure next-day readiness
• Support and guide any night staff on duty, ensuring policies and standards are followed
• Respond to fire alarms or incidents in line with the hotel’s emergency procedures

Qualifications

We’re looking for someone who:

• Has prior experience working in a hotel front office or supervisory night role
• Understands night audit procedures (training provided if needed)
• Can stay calm and make confident decisions in emergency or high-pressure situations
• Is self-reliant, responsible, and proactive in solving problems
• Is tech-savvy and familiar with PMS systems (Opera Cloud preferred)
• Communicates clearly in English (spoken and written); other languages are a bonus
• Has the right to work in the UK and can commit to overnight shift patterns (including weekends and holidays)

Additional Information

By joining Ibis Budget London Heathrow Central, you become part of the Accor global network – offering endless opportunities to grow, learn, and shape your future.

We are an inclusive employer, committed to diversity, equality, and creating a workplace where everyone feels they belong.