Front Office Duty Manager

Platinum Recruitment Consultancy; Hounslow; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading hospitality company in South West London is seeking a Front Office Duty Manager to oversee daily operations within their elegant self-contained apartments. This role requires a proactive and service-oriented professional to deliver exceptional customer experiences while managing various front office tasks. You'll join a supportive environment with opportunities for growth, in a position that offers competitive remuneration and the chance to be part of an expanding company.

Qualifications

• Previous experience in front office or guest services managerial roles preferred.
• Strong interpersonal and communication skills required.
• Flexibility to work shifts, including weekends and holidays.

Responsibilities

• Manage daily operations, ensuring high service standards.
• Provide exceptional customer service and address inquiries.
• Oversee guest arrival and departure processes.

Skills

Interpersonal skills

Communication skills

Problem-solving

Proactive attitude

Job description

Social network you want to login/join with:

Front Office Duty Manager, South West London

col-narrow-left

Location:

South West London, United Kingdom

Job Category:

Hospitality

EU work permit required:

Yes

col-narrow-right

Job Reference:

932827_1750073956

Job Views:

11

Posted:

16.06.2025

Expiry Date:

31.07.2025

col-wide

Job Description:

Role: Front Office Duty Manager
Location: London SW5
Salary / Rate of pay: Up to £35,000 p.a.



Are you a confident, professional and service-oriented Front Office Duty Manager? If so, we at Platinum Recruitment are working with a client located in the heart of London who is seeking someone permanently for their self-contained apartments!



What's on offer?

* Salary up to £35,000 p.a., depending on experience
* The typical schedule will be 4 days on and 4 days off
* Shifts from 7am to 7pm on a rotational basis
* Extra days will be paid in lieu of or overtime
* A supportive and elegant working environment



Why choose our Client based in London SW5?

You will have the fantastic opportunity of working for a company that is expanding, offering a unique blend of elegance, privacy and comfort. Their self-contained accommodation are designed for the discerning guests seeking a refined experience, and take pride in delivering exceptional service with a personal touch



Duty Manager Responsibilities:

* Manage daily operations, ensuring the highest standards of service and efficiency.
* Provide exceptional customer service as the primary point of contact for guests, addressing inquiries, complaints, and requests promptly and professionally.
* Oversee the arrival and departure processes, ensuring a seamless experience for guests. Handle guest rooming and invoicing accurately.
* Conduct thorough inspections of apartments before and after guest stays to ensure cleanliness and maintenance standards are met.
* Communicate effectively with housekeeping and maintenance teams to coordinate services and address any issues that may arise.
* Report directly to the General Manager, providing updates on operations, guest feedback, and any significant issues that require attention.
* Occasionally inspect other properties within the ownership portfolio, including those with AST tenants. This may involve conducting inventories post-departure and before arrival, distributing keys, and ensuring tenants sign inventory agreements. Guidance will be provided by the General Manager for these tasks.
* Assist with inspections of privately owned apartments and properties as needed, following the direction of the General Manager.



Desired qualifications & skills:

* Previous experience in a front office or guest services managerial role within Hospitality or luxury accommodation preferred
* Strong interpersonal and communication skills.
* A calm, composed demeanour with a proactive approach to problem-solving
* Flexibility to work shifts including weekends and holidays



Ready to embark on an exciting and rewarding career journey?
Click Apply Now to discuss this Reception Manager role in Hertford and become a vital part of our client’s exceptional team!

Don’t forget to speak to your consultant about our “Recommend a Friend” referral scheme and find out how you could earn up to £250 per recommendation.

Consultant: Helen Davies
Job Number: 932827 / INDFOHF&B
Job Role: Front Office Duty Manager
Location: London SW5

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.