Duty Manager â Leading Leisure Centre

Love Recruitment; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading leisure centre as a Duty Manager in West London. This role involves overseeing daily operations, leading a dedicated team, and ensuring a high standard of customer service. The ideal candidate will have a strong background in leisure management and a passion for enhancing community health and fitness initiatives.

Benefits

Career development opportunities

Community-focused work environment

Qualifications

• Experience in managing leisure operations or equivalent.
• Supervisory experience with confidence in team leadership.
• Strong customer service orientation.

Responsibilities

• Supervise daily operations and customer experience at the leisure centre.
• Ensure health and safety compliance and manage staff performance.
• Coordinate events, activities, and maintenance of the facility.

Skills

Leadership

Customer Service

Organizational Skills

Health & Safety Awareness

Education

First Aid at Work

NPLQ (National Pool Lifeguard Qualification)

Pool Plant Operator Certificate (PPO)

Job description

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Duty Manager – Leading Leisure Centre, London

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Client:

Love Recruitment

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

ddc9a797ac06

Job Views:

7

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

The UK's leading specialist fitness and leisurerecruitment agency.

Service andDelivery.

Contact us 07746 791415or email contact any of the team via People

Duty Manager – Leading Leisure Centre

Location: West London

Are you ready to step into a dynamic leadership role at a thriving leisure centre that makes a real difference in its local community? We’re recruiting for a Duty Manager to join a leading leisure brand based in West London — a progressive organisation known not only for its outstanding fitness facilities but also for offering inclusive community services like junior programmes and holiday camps.

This is an exciting opportunity for an ambitious individual with experience in leisure operations — whether you’re stepping up from Team Leader or looking for your next challenge in a supportive, development-focused environment.

As a Duty Manager, you will be responsible for the day-to-day running of our leisure centre, ensuring smooth operations and a first-class customer experience. You'll take particular ownership of wet side operations, including lifeguard team performance, pool plant operations, health & safety, and event coordination.

You will also:

• Act as key holder, responsible for opening and closing the site during your shift
• Supervise and coordinate the daily maintenance, cleaning and safety standards of the facility
• Lead on daily, weekly, and monthly pool plant operations and hygiene checks
• Coordinate wet side rotas, events, galas, and holiday camps
• Handle H&S incidents, safeguarding concerns, and customer queries or complaints
• Report directly to the General Manager and liaise with the senior leadership team

What We’re Looking For:

• Experience managing operations within the leisure, health, or fitness sector
• Supervisory or line management experience — you’re confident leading teams and meeting KPIs
• Strong organisational skills, able to balance operational, staffing, and customer needs
• Knowledge of recruitment, payroll, training, and performance management
• Excellent communication and customer service abilities
• Health & Safety awareness, with ability to manage risk in a critical environment

Preferred Qualifications:

• First Aid at Work
• NPLQ (National Pool Lifeguard Qualification) – or willingness to work towards
• Pool Plant Operator Certificate (PPO) – or willingness to work towards

Why Join Us?

• Be part of a leading, growing leisure operator with multiple sites across West London
• Work in a positive, community-focused environment
• Access to training and career progression opportunities
• Join an organisation committed to being an employer of choice

If you're passionate about leisure, operations, and people — and want to be part of something bigger — we’d love to hear from you.

Your recruiter for this role is Helen Horton, Account Director at Love Recruitment group, and can be contacted simply by applying for the role below. Helen and Love Recruitment specialise in recruitment for the whole fitness and leisure sector and work on a number of jobs across the fitness and leisure industry. If keen to be considered please ‘Apply Now’.