Duty Manager

Ellipsis Entertainment Ltd.; London; On-site; GBP 30,000 - 32,000; Full time

Job summary

A leading entertainment company is recruiting a Duty Manager for its immersive experience venue in London. The role requires strong leadership and communication skills to ensure smooth operations while providing an exceptional guest experience. Ideal candidates will have prior supervisory experience in live entertainment or hospitality, a composed nature under pressure, and a passion for ensuring audience satisfaction.

Qualifications

• Previous supervisory or duty manager experience in live entertainment or hospitality.
• Experience in multi-partner or cross-departmental environments.
• Strong operational awareness and ability to stay composed under pressure.

Responsibilities

• Manage venue operations during live performance shifts.
• Lead communication across front-of-house and technical teams.
• Uphold health & safety and audience care standards during events.

Skills

Leadership

Communication

Problem-solving

Operational Awareness

Job description

We are currently recruiting a Duty Manager to join our Layered Reality team at Elvis Evolution (www.elvisevolution.com).

Layered Reality are the leaders in immersive entertainment experiences - with powerful storytelling, cutting-edge technology and outstanding customer service. We combine live theatre (actors, movie-scale sets, and special effects) together with the latest digital technology, plus physical sensations (sight, sound, smell, touch and movement) to create a unique immersive experience that is truly memorable.

We are looking for enthusiastic people who want to help bring our Layered Reality world to life! We want fun, dynamic, and friendly personalities to join our team. You will be self-motivated with a can-do attitude whilst ensuring we deliver and maintain high standards of costume throughout this cutting-edge experience. On a daily basis, this role will make sure that the team are in the correct costumes at all times, ensuring that our guests are completely immersed in the world that is created from the moment they step inside our doors.

Position Summary:

As a Duty Manager at Elvis Evolution, you will serve as the central point of contact during your shift, ensuring clear communication and coordination across all departments and partner teams working within the venue. With multiple stakeholders involved, including front-of-house, technical, bar, performance, and external partner teams, you’ll play a key role in making sure everyone is aligned and the operation runs smoothly.

You’ll be the go-to person for real-time decisions, responding to any issues as they arise and facilitating a joined-up approach to delivering a high-quality, consistent guest experience. This role requires confident leadership, strong people skills, and the ability to keep calm and organised in a dynamic, fast-paced environment.

Scope & Responsibilities:
Take full responsibility for the venue during live performance shifts, acting as the manager on duty and the central point of contact for all teams and departments
Lead communication between FOH, bar, technical crew, stage management, and third-party partners to ensure cohesive operations and real-time coordination
Take charge of the general running of the venue during show and post-show periods, ensuring all departments are supported and operating efficiently
Manage audience movement, including entry, exits, latecomers, and overall crowd flow during high-traffic moments
Take an active role in upholding health & safety, fire safety, and audience care standards, responding swiftly and appropriately to any incidents
Handle guest concerns and complaints directly, resolving issues promptly and escalating when necessary
Maintain the venue’s cleanliness and presentation, taking responsibility for ensuring a welcoming and professional environment throughout the shift
Proactively step in to assist teams and resolve operational challenges in real time
Complete detailed shift reports and handovers, ensuring continuity and clarity between teams and performance days
Work flexibly around shift end times, which may vary depending on audience turnout and peak periods (e.g. weekends or special events)
Take the lead on supporting and coordinating special events, previews, and themed nights as required

Background & Experience:

Previous experience in a supervisory, duty manager, or team lead role within a live entertainment, theatre, venue, or hospitality environment

Strong operational awareness and ability to remain composed under pressure

Experience working in multi-partner or cross-departmental environments

Confident managing real-time issues and supporting multiple teams simultaneously

A solid understanding of venue safety procedures and audience management

Desired Attributes:

Clear, confident communicator and natural relationship builder

Calm, solutions-focused, and responsive to changing situations

Organised, proactive, and able to manage competing priorities

Comfortable leading a shift independently while supporting teams

Flexible availability (evenings, weekends, and event nights required)

Conversational English

Passionate about live events, entertainment, and excellent guest experience

Job Title: Duty Manager

Job Type: Full-time - Permanent

Probation: 3 Months

Pay: £30,000 - £32,000

Location: Chapter 3, Excel London, Royal Victoria Dock, 1 Western Gateway, London, E16 1XL

Please submit your application with an up-to-date CV and covering letter explaining what you can bring to the role, why you would like to work for us and why we should hire you.