Duty Manager

BrewDog; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

BrewDog is seeking a Duty Manager for their Wandsworth location to lead shifts and support staff in delivering outstanding customer experiences. Candidates should have a passion for craft beer, a proven background in hospitality management, and a strong customer service focus. The role involves training staff and ensuring an engaging environment for both employees and customers, with attractive perks like profit sharing and a sabbatical after every five years.

Benefits

Profit Share

Taxi Home Contribution

Staff Discount

Customer Service Incentive Scheme

4-Week Sabbatical Every 5 Years

Enhanced Sick Pay

Life Assurance

Employee Assistance Programmes

Enhanced Family Policies

Beer Samples on Some Shifts

Qualifications

• 1-2 years of experience in hospitality management.
• Strong customer service focus.
• Willingness to learn about craft beer.

Responsibilities

• Assist and support management team in shifts.
• Train and guide staff for better performance.
• Ensure excellent beer and customer service.

Skills

Customer Service

Leadership

Team Training

Job description

BrewDog Wandsworth, England, United Kingdom

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About Us

PROFIT SHARE | TAXI HOME CONTRIBUTION | STAFF DISCOUNT | CUSTOMER SERVICE INCENTIVE SCHEME | 4-WEEK SABBATICAL EVERY 5 YEARS | CONTRACTED HOURS

We love great craft beer. We want everyone to be as passionate about it as we are - and our bars are at the heart of that mission. You’ll help us deliver an amazing beer and customer experience every shift so, because we expect great things from you, we give great things back.

About Us

PROFIT SHARE | TAXI HOME CONTRIBUTION | STAFF DISCOUNT | CUSTOMER SERVICE INCENTIVE SCHEME | 4-WEEK SABBATICAL EVERY 5 YEARS | CONTRACTED HOURS

We love great craft beer. We want everyone to be as passionate about it as we are - and our bars are at the heart of that mission. You’ll help us deliver an amazing beer and customer experience every shift so, because we expect great things from you, we give great things back.

PROFIT SHARE | Our BrewDog Bars now share 10% of their profits with our fantastic crew. We’re setting the bar high for the hospitality industry and giving you even more reasons to do an amazing job.

SAFE RIDE HOME | We want to make sure you get home safe after a hard shift. That’s why we contribute £5 to your pay-check to help you get home safely after midnight. This is open to all our bar crew.

BEER TRAINING | We love beer and we want you to love beer too, so we’ll support you through the internationally-recognised Cicerone qualifications, so you can love it almost as much as we do. You also get to try loads of beer…tough job right.

STAFF DISCOUNT | 25% off in bars, 30% off online and 50% off BrewDog Merch to fill up your fridge and your wardrobe* (*don’t put your hoody in the fridge though)

4-WEEK SABBATICAL| After every 5 years here you will receive an additional 4 weeks off to spend it doing whatever you want.

AND A LOT MORE | Okay, deep breath… enhanced sick pay, life assurance, high street retail discounts, employee assistance programmes, enhanced family friendly policies around maternity and paternity leave, additional holiday days per year, pawternity leave, DE+I and crew forum groups and beer samples on some shifts.

We’re focused on making sure that we, and future generations, have a planet to brew great beer on. Our industry leading techniques help us create and deliver unique beer whilst doing our bit (and others’) for the environment.

About The Role

BREWDOG ARE ON THE HUNT FOR A DUTY MANAGER!

We at BrewDog have one mission. We want to make other people as passionate about great craft beer as we are. Our bars are at the forefront of that mission, delivering amazing beer & customer service at all times. And now, we’re looking for a Duty Manager to join the team.

In this role you’ll be assist and support the management team in the running of shifts, and be involved in various back of house duties alongside front of house tasks. A big part of your job will be supporting, training and guiding our amazing staff to be even more incredible in their roles - making the bar a destination people want to come to.

You’ll be led by an experienced management team alongside a crew of passionate & confident individuals, made up of team in the kitchen, on the floor & behind the bar.

About You

You’ll have at least 1-2 years’ experience in a management role in hospitality.

Knowledge of craft beer for this role would be desirable, but a willingness to learn if you don’t is essential. We’ve got all of the tools (and the beer), you just need to be excited to learn. You also must be customer service focused above all else, making sure every single experience a customer has rocks every time they come into the bar.

THE BREWDOG CHARTER

WE BLEED CRAFT BEER | This is our true North.

WE ARE UNCOMPROMISING | If we don't love it, we don't do it. Ever.

WE COUNT TIME IN DOG YEARS | We are ambitious. We are relentless. We take risks.

WE CHALLENGE EVERYTHING | We forge our own path.

WITHOUT US WE ARE NOTHING | We are BrewDog.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Management and Manufacturing

• Industries

  Food and Beverage Services

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