Reception Duty Manager

LGH Hotels Management; London; On-site; GBP 28,000 - 40,000; Full time

Job summary

Join a dynamic team at LGH Hotels Management as a reception manager in London. This role involves managing the reception desk operations and ensuring excellent customer service. With responsibility for training staff and maintaining guest satisfaction, this is an exciting opportunity for an experienced professional in the hospitality industry.

Benefits

Employee discounts on bedroom rates

IHG employee room benefit programme

Shopping discounts

Cycle to work scheme

24/7 advice and support line

Team reward & recognition

Free meals on duty

Qualifications

• At least 2 years of experience in a hotel environment.
• Strong leadership and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Manage daily operations of the reception desk.
• Train and motivate reception staff.
• Monitor guest satisfaction and revenue targets.

Skills

Leadership

Communication

Problem-solving

Customer Service

Tools

Hotel Management Systems

Job description

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We are seeking a highly motivated and experienced individual to join our hotel team as a reception manager. As the first point of contact for guests, the reception manager plays a vital role in ensuring a positive guest experience from the moment they arrive.

Responsibilities:

• Manage the daily operations of the reception desk, ensuring that all staff provide excellent customer service to guests.
• Monitor and ensure the achievement of key performance indicators, such as guest satisfaction and revenue targets.
• Train, coach, and motivate reception staff to deliver exceptional guest service and handle any guest complaints or issues.
• Develop and maintain strong relationships with guests and other hotel departments to ensure a seamless guest experience.
• Oversee the reservations system and ensure that guest bookings are accurate and efficiently managed.
• Work with other departments to fulfill all guest requests and needs in a timely and efficient manner.
• Manage the reception budget, including labor costs and other expenses.
• Benefits include employee discounts on bedroom rates across the LGH hotel portfolio, access to the IHG employee room benefit programme (T&Cs apply), shopping discounts, eye care, cycle to work scheme, 24/7 support line, team recognition, and free meals on duty.

Ideal Candidate:

• At least 2 years of experience in a similar hotel role.
• Strong leadership skills with the ability to manage and motivate a team.
• Excellent communication skills and ability to build relationships with guests and colleagues.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Experience with hotel management systems such as PMS and reservation systems.
• Strong analytical and problem-solving skills focused on achieving targets and driving revenue.
• A positive attitude and commitment to delivering excellent customer service.

If you are an experienced hotel professional seeking a new challenge, we invite you to apply for this exciting opportunity.

Hotel Location:

Discover the vibrant heart of London at the Holiday Inn London - Regent’s Park Hotel! Located minutes from Great Portland Street and Regent’s Park Tube stations, with easy access to the A501 and Heathrow Airport, our hotel offers seamless travel options.

Enjoy proximity to Regent’s Park, Oxford Street, Madame Tussauds, Sherlock Holmes Museum, London Zoo, the British Museum, British Library, West End theaters, and Soho’s vibrant nightlife.

About us:

LGH Hotels Management manages a growing portfolio of 42 hotels across the UK, including brands like Crowne Plaza, Holiday Inn, and Best Western. Join us and be part of shaping the future of UK hospitality!