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Duty Manager

London Limited

London

On-site

GBP 30,000 - 45,000

Full time

2 days ago

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Job summary

Join a leading luxury hotel group as a Duty Manager in London. Your role will encompass overseeing hotel operations, ensuring high guest satisfaction, and managing staff dynamics. With opportunities for growth across various properties, this position is ideal for someone with a strong background in hospitality leadership. If you're ready to be an ambassador for excellence in service, we invite you to apply.

Qualifications

Experience in managing a team at a supervisory or managerial level.
Knowledge of Opera and experience in a 5-star environment preferred.
Ability to manage multiple tasks and prioritize effectively.

Responsibilities

Manage daily hotel operations and guest relations.
Ensure training and professionalism among staff.
Monitor security and adherence to policies.

Skills

Team Management

Customer Service

Communication

Hospitality Standards

Security Monitoring

Education

Experience in a 5* environment

Tools

Opera

Fourth

Harri

1 month ago Be among the first 25 applicants

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. The hotels in the collection include a storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.

Discover Montcalm Brewery: a historic brewery transformed into a luxury hotel in the heart of the city. Featuring artful interiors, modern British dining, and a sleek fitness suite. Indulge in seasonal cuisine at The Jugged Hare, explore iconic landmarks nearby, and enjoy 235 elegant rooms and suites. Blending history and modernity seamlessly, a storied past with a touch of contemporary luxury.

Overview

Montcalm Brewery is looking for a skilled and ambitious Duty Manager to join our team. Help to shape the Montcalm Collection’s next chapter and showcase your skills. Become a trusted ambassador for one of our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.

Key Responsibilities

Ensure the smooth daily operation of the Hotel.
Guarantee optimum guest relations concurrent with managing and supervising departmental managers and staff members.
Ensuring security and monitoring of the hotel.
Be able to communicate on all levels.
Attend necessary meetings and conduct meetings with the team.
Checking on standards of services, and cleanliness, greeting and assisting in the check in of guests and escorting VIP guest to the room.
To constantly strive to please all guests that he may come into contact with.
Being responsible that employees project professionalism and are well trained and provide friendly and efficient service.
Ensure that corporate, divisional and departmental policies and procedures are adhered to at all levels.
Duty Manager liaise closely with other departments and emphasizes on excellent inter-departmental relations considering other departmental procedures and policies.
Delegate authority and responsibilities to direct subordinates without relinquish ultimate responsibility for the operation.

Essential Qualifications

Knowledge of Opera
Experience in managing a team at a supervisory or managerial level
Previous experience in a 5* environment preferred
Knowledge of using Fourth and Harri preferred
Have a flexible schedule and skill to manage multiple tasks and prioritise.
Understand how to manage a team and appreciate diversity of colleagues and guests.

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives each individual brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we are dedicated to providing a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this particular role.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Management and Manufacturing
Industries
Hospitality

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