Front Office Coordinator

Royal Society of Medicine; Greater London; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

Royal Society of Medicine (RSM) seeks a friendly, organised Front Office Coordinator for Domus Medica, the RSM Club Hotel. This full-time role involves coordinating guest communications, handling reservations, and supporting front office operations to ensure an excellent member experience.

You will manage calls, reservations, and guest requests, acting as a key contact for members. The post offers stable hours and a chance to contribute to a renowned healthcare learning community.

Qualifications

• Experience in front office or hospitality settings preferred.
• Strong communication and listening skills required.
• Good organisational skills and attention to detail.
• Ability to manage multiple requests and prioritise effectively.

Responsibilities

• Manage incoming calls and guest enquiries, directing to the appropriate department.
• Process hotel room, restaurant and dining reservations, amendments and cancellations.
• Be a primary point of contact for members and guests, providing information about RSM services.
• Promote hotel packages and dining options to support revenue.
• Maintain accurate guest records and coordinate VIP arrangements.

Skills

Customer service

Telephone etiquette

Organisation

Team coordination

Job description

Front Office/ Reservations & Communications

Domus Medica

Full time, permanent, 40 hours per week

Salary £30,784 per annum

The Royal Society of Medicine (RSM) is one of the UK's leading providers of continuing learning in healthcare. As a registered charity and membership organisation, we bring together healthcare professionals to share knowledge, exchange ideas and advance learning across medical specialties.

Our vision is to bring people together across healthcare to debate, network and learn.

We are looking for a friendly, organised and customer-focused Front Office Coordinator to join our team at Domus Medica, the RSM's Club Hotel. The successful candidate will play a key role in coordinating guest communications, managing reservations and supporting the smooth running of front office operations to ensure an excellent experience for our members and guests.

Responsibilities include:

Managing incoming telephone calls and enquiries, directing communications to the appropriate departments and responding to guest requests professionally.

Processing hotel room, restaurant and private dining reservations, including booking amendments and cancellations.

Acting as a key point of contact for members and guests, providing accurate information about RSM services and facilities.

Identifying opportunities to promote hotel packages, room upgrades and food and beverage services to support revenue generation.

Maintaining accurate member and guest records, coordinating special requests and ensuring the Front Office team is informed of VIP arrivals.

Working closely with colleagues across departments to ensure guest requirements are communicated and managed efficiently.

Supporting general front office administration and assisting with day-to-day operations when required.

Delivering consistently high standards of customer service while maintaining confidentiality and complying with RSM policies and procedures.

The RSM is committed to equal opportunities. Equal opportunities are provided to all applicants for roles without regard to race, religion, colour, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability or any other protected category.

The Society is committed to the safeguarding and fair processing of information received from candidates applying for opportunities within it and fully complies with the spirit and regulations of the GDPR. For a full statement about the type of data that the Society keeps about job applicants and the purposes for which it is kept, please visit our website by clicking on the following link: