Guest Experience & Reservations Coordinator

Royal Society of Medicine; Greater London; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

Royal Society of Medicine (RSM) seeks a friendly, organised Front Office Coordinator for Domus Medica, the RSM Club Hotel. This full-time role involves coordinating guest communications, handling reservations, and supporting front office operations to ensure an excellent member experience.

You will manage calls, reservations, and guest requests, acting as a key contact for members. The post offers stable hours and a chance to contribute to a renowned healthcare learning community.

Qualifications

• Experience in front office or hospitality settings preferred.
• Strong communication and listening skills required.
• Good organisational skills and attention to detail.
• Ability to manage multiple requests and prioritise effectively.

Responsibilities

• Manage incoming calls and guest enquiries, directing to the appropriate department.
• Process hotel room, restaurant and dining reservations, amendments and cancellations.
• Be a primary point of contact for members and guests, providing information about RSM services.
• Promote hotel packages and dining options to support revenue.
• Maintain accurate guest records and coordinate VIP arrangements.

Skills

Customer service

Telephone etiquette

Organisation

Team coordination

Job description

Royal Society of Medicine (RSM) seeks a friendly, organised Front Office Coordinator for Domus Medica, the RSM Club Hotel. This full-time role involves coordinating guest communications, handling reservations, and supporting front office operations to ensure an excellent member experience.

You will manage calls, reservations, and guest requests, acting as a key contact for members. The post offers stable hours and a chance to contribute to a renowned healthcare learning community.