Guest Experience & Reservations Coordinator

LGBT Jobs; Greater London; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

Royal Society of Medicine in London is seeking a friendly Front Office Coordinator at Domus Medica Club Hotel. You will coordinate guest communications, manage reservations, and support front office operations to ensure an excellent experience for members and guests.

The role requires exceptional customer service, strong organisational skills, and a proactive team player attitude. Full-time, permanent position with 40 hours per week; salary £30,784 per annum.

Qualifications

• Excellent customer service with exceptional communications skills.
• The ability to communicate and interact with people at all levels, both written and verbally.

Responsibilities

• Exceed expectations in guest services externally and internally.
• Lead by example, smile and a hands-on approach.
• Process bookings via phone, email, and online systems; manage cancellations, modifications, restaurant and private dining reservations.
• Act as the point of contact for guest inquiries regarding RSM Services.
• Identify opportunities to upsell room categories or hotel packages to maximize property revenue and restaurant bookings to increase member use of the F&B offerings.
• Maintain accurate member profiles and ensure the front desk team is briefed on VIP arrivals or special requests.

Skills

Customer service

Communication

Job description

Royal Society of Medicine in London is seeking a friendly Front Office Coordinator at Domus Medica Club Hotel. You will coordinate guest communications, manage reservations, and support front office operations to ensure an excellent experience for members and guests.

The role requires exceptional customer service, strong organisational skills, and a proactive team player attitude. Full-time, permanent position with 40 hours per week; salary £30,784 per annum.