Sales & Events Executive

Portsmouth Marriott Hotel; Fareham; Sur place; GBP 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

Team-spirited culture

Training opportunities

Bonus scheme

Meals on duty

Gym access

Discounts for staff

Employee assistance programme

Benefits platform

Free parking

Résumé du poste

Portsmouth Marriott Hotel is seeking a Sales and Events Executive to manage the end-to-end event journey from sales handover to on-site delivery and post-event review. You will coordinate documentation, customers and hotel departments to ensure high standards of service and seamless execution.

The role requires strong commercial acumen, meticulous organisation and the ability to lead cross-functional teams to deliver complex, high-profile events.

Qualifications

• At least one year in event management or a related field
• Experience managing complex events and coordinating multiple stakeholders
• Strong commercial awareness including budgeting, forecasting, revenue management and up-selling
• Confident verbal and written communication, building trusted relationships
• Highly organized with a solutions-focused approach and adaptability when plans change
• Ability to lead and represent the department in leadership capacity when required

Responsabilités

• Prepare event documentation and coordinate with Sales, hotel departments and customers
• Lead pre-event and post-event meetings; communicate requirements and actions
• Oversee guest experience from handover to post-event handover to Sales
• Identify operational challenges and develop effective alternatives with teams
• Manage customer budgets, room blocks and meeting spaces to maximise revenue
• Upsell products, services and enhancements throughout the event process
• Participate in site inspections and support the sales process when needed
• Act as liaison between field sales and customer throughout phases
• Review billing and ensure event records are complete
• Maintain presence during events and hand over details to Operations
• Obtain and act on guest feedback; address concerns post-event
• Set a positive example for guest relations and uphold standards

Connaissances

Event management

Budgeting

Forecasting

Revenue management

Communication skills

Formation

Hotel/Restaurant Management degree

Description du poste

Sales and Event Executive

JOB SUMMARY

The Portsmouth Marriott Hotel is looking for an experienced, commercially focused Sales & Events Executive to help with the planning and delivery of complex, high-profile events.

This is an exciting opportunity to take ownership of the complete event journey, from sales handover and pre-event planning through on-site delivery, post-event review and return to sales. You will coordinate event documentation, customers, Sales and hotel departments to ensure consistently high standards of service and seamless execution.

We are looking for a confident event professional who combines meticulous organisation with strong commercial judgement, outstanding customer care and the ability to bring teams together. Located near landmarks including the Spinnaker Tower, Portsmouth Marriott Hotel offers a range of amenities, including Cast Iron Bar & Grill, our signature restaurant, and a fitness centre.

The Portsmouth Marriott Hotel provides exceptional, personal and friendly service while hosting a wide variety of meetings, celebrations and group events.

The Impact You'll Make

As Sales and Events Executive, you will be the event planner’s primary contact on property following turnover from Sales. You will oversee complex events throughout the pre-event, event and post-event phases, ensuring every detail is communicated and delivered to a consistently high standard.

CORE WORK ACTIVITIES

Executing Event Operations, Sales Strategy, Profitability and Customer Service

• Prepare all event documentation and coordinate with Sales, hotel departments and customers to deliver seamless, high-quality events
• Lead pre-event and post-event meetings for assigned groups, communicating requirements, feedback and agreed actions
• Oversee the customer experience from file turnover through the post-event phase and handover back to Sales
• Identify operational challenges and work with customers and hotel teams to develop effective alternatives and solutions
• Manage customer budgets, group room blocks and meeting space to meet client needs and maximise revenue
• Up-sell products, services and enhancements throughout the event process
• Participate in customer site inspections and support the sales process when required
• Act as the liaison between the field sales representative and customer throughout the pre-event, event and post-event phases
• Review billing and payments with clients and ensure event records are accurate and complete
• Maintain a visible presence during events, greet customers and hand over event details clearly to the Event Operations team
• Obtain and act on guest feedback, resolve concerns and follow up with customers after their event
• Set a positive example for guest relations, recognise team contributions and uphold all standards, policies and procedures

CANDIDATE PROFILE

Education and Experience

• At least one years’ experience in event management or a related professional area; or a two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or a related subject, with no previous work experience required
• Experience managing complex events and coordinating multiple stakeholders, priorities and deadlines
• Strong commercial awareness, including budgeting, forecasting, revenue management and up-selling
• Confident verbal and written communication skills, with the ability to build trusted relationships with customers, Sales and operational teams
• A highly organised, solutions-focused approach and the ability to remain composed when plans change or challenges arise
• A commitment to exceptional customer service, attention to detail and continuous improvement
• The ability to provide visible leadership, recognise team contributions and act on behalf of the department director when required

In return for your hard work, the Sales and Event Executive will receive…

• Team-spirited co-workers and supportive leadership
• Ongoing training and career development opportunities
• Competitive salary and bonus scheme
• Meals on duty
• Free access to the hotel gym
• Global hotel discounts for you, your friends and family
• Employee Assistance Programme
• Access to a benefits platform
• Free car parking

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status or any other basis protected by applicable law.

Compensation: To be discussed