Front Office Assistant Manager – Guest Experience Leader

Hyatt Hotels Corporation; City Of London; On-site; GBP 34,000 - 50,000; Full time

Benefits offered by this job

Complimentary nights

Discounted stays

Free massages

Gym access

Free meals on duty

Uniform provided

Laundry service

Headspace

Employee assistance

Food & beverage discount

Career progression

Job summary

Hyatt Hotels Corporation and Andaz London Liverpool Street seek an Assistant Manager Front Office to lead guest services and supervise Front Office teams. You will drive service excellence, coordinate daily operations and support staff development in a fast-paced five-star environment.

Join a property with 267 rooms and a diverse F&B offering, participating in guest satisfaction initiatives, upselling opportunities and health and safety practices while delivering personalised experiences in East

Qualifications

• Experience in Front Office or guest-facing hotel role.
• Ability to lead, coach and develop a team.
• Strong organisation and communication skills.

Responsibilities

• Take the lead on guest queries, ensuring effective service recovery.
• Take responsibility for all Front Office functions during your shift.
• Supervise, support and develop Senior Hosts and Andaz Hosts through coaching, training and regular feedback.
• Ensure all daily operational tasks are completed efficiently and to the required standard.
• Monitor credit limits and open folios to ensure accuracy and compliance.
• Review daily arrivals, guest preferences and room allocations to deliver a seamless arrival experience.
• Coordinate group arrivals and allocations in line with group requirements and agendas.
• Work closely with Front Office leadership to achieve departmental goals including guest satisfaction and upselling.
• Support health and safety procedures and incident reporting.
• Prepare and implement departmental action plans to support KPI achievement.

Skills

Front Office operations

Guest service

Coaching

Team leadership

Tools

CRM systems

POS systems

Job description

Hyatt Hotels Corporation and Andaz London Liverpool Street seek an Assistant Manager Front Office to lead guest services and supervise Front Office teams. You will drive service excellence, coordinate daily operations and support staff development in a fast-paced five-star environment.

Join a property with 267 rooms and a diverse F&B offering, participating in guest satisfaction initiatives, upselling opportunities and health and safety practices while delivering personalised experiences in East