Assistant Manager Front Office

Hyatt Corporation; City of Westminster; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

12 complimentary nights a year across

Discounted hotel stays for you/family

Free monthly massages

Access to hotel gym

Free meals on duty

Uniform provided and complimentary dry

Headspace membership

50% discount on F&B for guest stays

Learning and development opportunities

Job summary

Andaz London Liverpool Street is seeking an Assistant Manager Front Office to lead guest services and ensure smooth operations during shifts. You will coach and develop Senior Hosts and Andaz Hosts, manage daily front office tasks, and monitor folios and credit limits to uphold service standards.

Collaborating with the Front Office leadership, you will review arrivals, group allocations and guest preferences to deliver exceptional experiences while maintaining safety and efficiency in a

Qualifications

• Hospitality/front desk experience in a guest-facing role.
• Experience supervising or leading a team is preferred.
• Strong communication and organisational skills.

Responsibilities

• Lead on guest queries and service recovery.
• Be responsible for Front Office functions during your shift.
• Supervise and coach Senior Hosts and Andaz Hosts.
• Complete daily operational tasks to standard.
• Monitor credit limits and open folios for accuracy.
• Review arrivals, guest preferences and room allocations.
• Coordinate group arrivals and align with group agendas.
• Collaborate with Front Office leadership to meet goals.
• Support health and safety procedures and incident reporting.
• Develop departmental action plans to hit KPIs.

Skills

Front Office operations

Leadership

Guest service

Coaching

Training

Job description

• Take the lead on guest queries, ensuring effective service recovery and appropriate resolution.
• Take responsibility for all Front Office functions during your shift.
• Supervise, support and develop Senior Hosts and Andaz Hosts through coaching, training and regular feedback.
• Ensure all daily operational tasks are completed efficiently and to the required standard.
• Monitor credit limits and open folios to ensure accuracy and compliance.
• Review daily arrivals, guest preferences and room allocations to deliver a seamless arrival experience.
• Coordinate group arrivals and allocations in line with group requirements and agendas.
• Work closely with the Front Office leadership team to achieve departmental goals, including guest satisfaction, upsellingopportunitiesand World of Hyatt enrolments.
• Support health and safety procedures, including emergency situations, fireevacuationsand incident reporting.
• Prepare and implement departmental action plans to support the achievement of key performance indicators.

We are looking for a hospitality professional with previous experience in a Front Office or guest-facing hotel role, including exposure to supporting, supervising or leading a team. You will have a strong understanding of Front Office operations and beconfidentdelivering exceptional guest experiences while helping to drive service excellence across the department.

You will be highlyorganised, guest-focusedand an effective communicator, with the ability to coach colleagues, communicate with guestsprofessionallyand thrive in a fast-paced environment while maintaining high service standards.

Joining Andaz London Liverpool Street means becoming part of a five-star lifestyle hotel located in the heart of vibrant East London. Just moments from Liverpool Street Station, the hotel sitsatthecentreof one of London's most dynamicneighbourhoods. The hotel features 267 guestrooms and suites, alongside a collection of distinctive food and beverage experiences including a brasserie, café bar, wine lounge, gastropub and Japanese restaurant, creating a diverse and fast-paced environment for colleagues. Andaz also offers 14 unique meeting and event spaces, including the historic 1901 Ballroom and the Masonic Temple, both rich in character and heritage. At Andaz, which translates from Hindi as "personal style", colleagues are encouraged to be their authenticselveswhile deliveringpersonalisedand memorable experiences for guests., At Hyatt, our purpose is to care for people so they canbetheir best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow. With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build a rewarding career within a global hospitality companyrecognisedas one of Fortune's 100 Best Companies to Work For. At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.

Benefits you will enjoy as an Assistant Manager Front Office

• 12 complimentary nights a year across Hyatt Hotels worldwide.
• Discounted hotel stays across Hyatt for you, your family and friends from the day you start.
• Free monthlymassages.
• Access to the hotel gym.
• Free meals on duty in our colleague restaurant.
• Uniform provided and complimentary laundry service for work attire.
• Headspace membership and access to our Employee AssistanceProgramme.
• 50% discount on food and beverages when dining as a guest at selected Hyatt Hotels.
• Continuous learning and development opportunities, providing clear career progression and global opportunities across Hyatt Hotels.