Front-of-House Leader: Elevate Guest Experience

Poolhouse Global Limited; Greater London; Ibrido; GBP 38.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Code Hospitality subscription

Discount platform

Health care plan

Birthdays off

EAP membership

Salary sacrifice scheme

Descrizione del lavoro

Poolhouse Global Limited is seeking a Duty Manager in London Liverpool Street to lead floor service with energy and organisation, guiding wait staff, runners and hosts to ensure smooth operations and high service standards.

The role focuses on developing leadership potential, coordinating front-of-house teams, and maintaining excellent guest experiences, with clear opportunities to progress toward AGM and broader operations roles.

Competenze

• Experience in a team leader or floor supervisor role within hospitality.
• Demonstrates strong organisational and communication skills.
• Ability to coach and give feedback to front-of-house teams.
• Keeps guests at the centre of service and resolves issues quickly.

Mansioni

• Lead floor service during peak shifts with a calm, organised presence.
• Manage and motivate FOH teams to deliver exceptional guest experiences.
• Delegate clearly and fairly, ensuring all roles are covered and focused.
• Drive standards in service, pace, cleanliness, and energy on the floor.
• Support onboarding and training of new FOH team members.
• Deliver pre-shift briefings and post-shift feedback.
• Handle guest feedback with professionalism and positivity.
• Act as the link between the floor, kitchen, and bar during service.
• Maintain awareness of bookings, timing, and flow across the venue.
• Take initiative when operational problems arise and solve them quickly.

Conoscenze

Team leadership

Highly organised

Excellent communicator

Delegation

Coaching and feedback

Guest experience

Calm under pressure

Descrizione del lavoro

Poolhouse Global Limited is seeking a Duty Manager in London Liverpool Street to lead floor service with energy and organisation, guiding wait staff, runners and hosts to ensure smooth operations and high service standards.

The role focuses on developing leadership potential, coordinating front-of-house teams, and maintaining excellent guest experiences, with clear opportunities to progress toward AGM and broader operations roles.