Assistant Manager Front Office

Hyatt Hotels Corporation; City Of London; On-site; GBP 34,000 - 50,000; Full time

Benefits offered by this job

Complimentary nights

Discounted stays

Free massages

Gym access

Free meals on duty

Uniform provided

Laundry service

Headspace

Employee assistance

Food & beverage discount

Career progression

Job summary

Hyatt Hotels Corporation and Andaz London Liverpool Street seek an Assistant Manager Front Office to lead guest services and supervise Front Office teams. You will drive service excellence, coordinate daily operations and support staff development in a fast-paced five-star environment.

Join a property with 267 rooms and a diverse F&B offering, participating in guest satisfaction initiatives, upselling opportunities and health and safety practices while delivering personalised experiences in East

Qualifications

• Experience in Front Office or guest-facing hotel role.
• Ability to lead, coach and develop a team.
• Strong organisation and communication skills.

Responsibilities

• Take the lead on guest queries, ensuring effective service recovery.
• Take responsibility for all Front Office functions during your shift.
• Supervise, support and develop Senior Hosts and Andaz Hosts through coaching, training and regular feedback.
• Ensure all daily operational tasks are completed efficiently and to the required standard.
• Monitor credit limits and open folios to ensure accuracy and compliance.
• Review daily arrivals, guest preferences and room allocations to deliver a seamless arrival experience.
• Coordinate group arrivals and allocations in line with group requirements and agendas.
• Work closely with Front Office leadership to achieve departmental goals including guest satisfaction and upselling.
• Support health and safety procedures and incident reporting.
• Prepare and implement departmental action plans to support KPI achievement.

Skills

Front Office operations

Guest service

Coaching

Team leadership

Tools

CRM systems

POS systems

Job description

Close Inclusive Collection Job Postings Notification

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

Joining Andaz London Liverpool Street means becoming part of a five-star lifestyle hotel located in the heart of vibrant East London. Just moments from Liverpool Street Station, the hotel sits at the centre of one of London's most dynamic neighbourhoods .

The hotel features 267 guestrooms and suites, alongside a collection of distinctive food and beverage experiences including a brasserie, café bar, wine lounge, gastropub and Japanese restaurant, creating a diverse and fast-paced environment for colleagues. Andaz also offers 14 unique meeting and event spaces, including the historic 1901 Ballroom and the Masonic Temple, both rich in character and heritage.

At Andaz, which translates from Hindi as "personal style", colleagues are encouraged to be their authentic selves while delivering personalised and memorable experiences for guests.

Duties and responsibilities related to the Assistant Manager Front Office role

Take the lead on guest queries, ensuring effective service recovery and appropriate resolution.

Take responsibility for all Front Office functions during your shift.

Supervise, support and develop Senior Hosts and Andaz Hosts through coaching, training and regular feedback.

Ensure all daily operational tasks are completed efficiently and to the required standard.

Monitor credit limits and open folios to ensure accuracy and compliance.

Review daily arrivals, guest preferences and room allocations to deliver a seamless arrival experience.

Coordinate group arrivals and allocations in line with group requirements and agendas.

Work closely with the Front Office leadership team to achieve departmental goals, including guest satisfaction, upselling opportunities and World of Hyatt enrolments.

Support health and safety procedures, including emergency situations, fire evacuations and incident reporting.

Prepare and implement departmental action plans to support the achievement of key performance indicators.

About you

We are looking for a hospitality professional with previous experience in a Front Office or guest-facing hotel role, including exposure to supporting, supervising or leading a team. You will have a strong understanding of Front Office operations and be confident delivering exceptional guest experiences while helping to drive service excellence across the department.

You will be highly organised , guest- focused and an effective communicator, with the ability to coach colleagues, communicate with guests professionally and thrive in a fast-paced environment while maintaining high service standards.

Benefits you will enjoy as an Assistant Manager Front Office

12 complimentary nights a year across Hyatt Hotels worldwide.

Discounted hotel stays across Hyatt for you, your family and friends from the day you start.

Free monthly massages .

Access to the hotel gym.

Free meals on duty in our colleague restaurant.

Uniform provided and complimentary laundry service for work attire.

Headspace membership and access to our Employee Assistance Programme .

50% discount on food and beverages when dining as a guest at selected Hyatt Hotels.

Continuous learning and development opportunities, providing clear career progression and global opportunities across Hyatt Hotels.

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build a rewarding career within a global hospitality company recognised as one of Fortune's 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.