Assistant Manager Front Office

Hyatt; Greater London; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

12 complimentary nights a year across

Discounted hotel stays across Hyatt

Free monthly massages

Access to the hotel gym

Free meals on duty

Uniform provided

Headspace membership

50% discount on food and beverages

Career progression across Hyatt

Job summary

Andaz London Liverpool Street is seeking an Assistant Manager Front Office to lead guest services and Front Office operations. You will manage shift coverage, coach a team of Hosts and Senior Hosts, and drive a seamless arrival experience for guests, while aiming to maximise guest satisfaction and upsell opportunities.

You will collaborate with the Front Office leadership to achieve departmental goals and uphold health and safety standards in a fast-paced, five-star environment.

Qualifications

• Experience in a Front Office or guest-facing hotel role.
• Ability to coach colleagues and provide regular feedback.
• Highly organized, guest-focused and a clear communicator.

Responsibilities

• Take the lead on guest queries with effective service recovery.
• Oversee Front Office functions during your shift.
• Supervise and coach Senior Hosts and Andaz Hosts.
• Ensure daily tasks are completed to standard and compliant.
• Monitor credits, folios, arrivals and room allocations for seamless experience.
• Coordinate group arrivals and align with event requirements.
• Work with Front Office leadership to hit KPIs and upsell targets.
• Support health and safety procedures and incident reporting.
• Prepare departmental action plans to meet performance indicators.

Skills

Guest queries handling

Front Office operations

Coaching & development

Team supervision

Upselling opportunities

Guest satisfaction focus

Service recovery

Job description

Assistant Manager Front Office

About Andaz London Liverpool Street

Joining Andaz London Liverpool Street means becoming part of a five-star lifestyle hotel located in the heart of vibrant East London. Just moments from Liverpool Street Station, the hotel sits at the centre of one of London's most dynamic neighbourhoods .

The hotel features 267 guestrooms and suites, alongside a collection of distinctive food and beverage experiences including a brasserie, café bar, wine lounge, gastropub and Japanese restaurant, creating a diverse and fast-paced environment for colleagues. Andaz also offers 14 unique meeting and event spaces, including the historic 1901 Ballroom and the Masonic Temple, both rich in character and heritage.

At Andaz, which translates from Hindi as "personal style", colleagues are encouraged to be their authentic selves while delivering personalised and memorable experiences for guests.

Duties and responsibilities related to the Assistant Manager Front Office role

• Take the lead on guest queries, ensuring effective service recovery and appropriate resolution.
• Take responsibility for all Front Office functions during your shift.
• Supervise, support and develop Senior Hosts and Andaz Hosts through coaching, training and regular feedback.
• Ensure all daily operational tasks are completed efficiently and to the required standard.
• Monitor credit limits and open folios to ensure accuracy and compliance.
• Review daily arrivals, guest preferences and room allocations to deliver a seamless arrival experience.
• Coordinate group arrivals and allocations in line with group requirements and agendas.
• Work closely with the Front Office leadership team to achieve departmental goals, including guest satisfaction, upselling opportunities and World of Hyatt enrolments.
• Support health and safety procedures, including emergency situations, fire evacuations and incident reporting.
• Prepare and implement departmental action plans to support the achievement of key performance indicators.

About you

We are looking for a hospitality professional with previous experience in a Front Office or guest-facing hotel role, including exposure to supporting, supervising or leading a team. You will have a strong understanding of Front Office operations and be confident delivering exceptional guest experiences while helping to drive service excellence across the department.

You will be highly organised , guest- focused and an effective communicator, with the ability to coach colleagues, communicate with guests professionally and thrive in a fast-paced environment while maintaining high service standards.

Benefits you will enjoy as an Assistant Manager Front Office

• 12 complimentary nights a year across Hyatt Hotels worldwide.
• Discounted hotel stays across Hyatt for you, your family and friends from the day you start.
• Free monthly massages .
• Access to the hotel gym.
• Free meals on duty in our colleague restaurant.
• Uniform provided and complimentary laundry service for work attire.
• Headspace membership and access to our Employee Assistance Programme .
• 50% discount on food and beverages when dining as a guest at selected Hyatt Hotels.
• Continuous learning and development opportunities, providing clear career progression and global opportunities across Hyatt Hotels.

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build a rewarding career within a global hospitality company recognised as one of Fortune's 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.