Front Office Assistant (Full & Part-Time )

Polurrian on the Lizard; Lizard; On-site; GBP 20,000 - 23,000; Full time

Job summary

Polurrian on the Lizard is seeking a friendly and professional Hotel Receptionist to join our Front Office team. You will be the first point of contact for guests, delivering a warm welcome and ensuring smooth arrivals and departures.

The role suits someone who enjoys working with people in a busy environment and takes pride in delivering excellent customer service.

Qualifications

• Previous experience in hospitality or customer service.
• Excellent communication and interpersonal skills.
• Professional telephone manner.
• Strong organisational skills and attention to detail.
• A calm, positive approach under pressure.
• Basic IT proficiency; PMS experience advantageous.

Responsibilities

• Provide a warm and professional welcome to guests.
• Manage check-ins and check-outs efficiently and accurately.
• Handle guest enquiries in person, by phone, and via email.
• Assist guests with information about hotel facilities and local attractions.
• Resolve guest concerns promptly, escalating where necessary.
• Ensure guest accounts and billing are accurate.

Skills

Hospitality experience

Customer service

Communication skills

Telephone manners

Organisational skills

PMS experience

IT proficiency

Professional presentation

Shift flexibility

Tools

PMS software

Job description

About The Hotel

Polurrian on the Lizard has welcomed guests for over a century, offering a true escape on Cornwall’s dramatic Southwest Coast. Perched above a secluded beach with direct access to the Southwest Coast Path, our 48-key independent hotel blends heritage, space, and relaxed luxury.

About The Hotel

Polurrian on the Lizard has welcomed guests for over a century, offering a true escape on Cornwall’s dramatic Southwest Coast. Perched above a secluded beach with direct access to the Southwest Coast Path, our 48-key independent hotel blends heritage, space, and relaxed luxury.

Now part of The Loxley Collection, the hotel is undergoing a £10 million investment programme, introducing an exceptional new spa and vitality hydropool with a semi-retractable roof, enhanced leisure facilities, a 120-person function space, additional family suites, and an alfresco dining terrace. A newly designed kitchen sits at the centre of our culinary experience, driving an exciting and elevated food offering.

Polurrian offers a distinctive guest experience — from restorative spa escapes to memorable dining inspired by Mediterranean flavours and locally sourced ingredients. Whether guests visit for leisure, business, or family stays (four-legged companions included), our team creates the warm, welcoming atmosphere that defines the hotel.

With breathtaking coastal views, versatile gathering spaces, and a commitment to genuine hospitality, Polurrian on the Lizard is a destination where guests can truly relax, explore, and reconnect.

Aim of the Role

We are looking for a friendly, professional, and enthusiastic Hotel Receptionist to join our Front Office team. As the first point of contact for our guests, you will play a key role in creating a warm welcome and ensuring every stay runs smoothly from arrival to departure.

This role is ideal for someone who enjoys working with people, thrives in a busy environment, and takes pride in delivering excellent customer service.

What You’ll Be Doing

Deliver Exceptional Guest Service

• Provide a warm and professional welcome to all guests


• Manage check-ins and check-outs efficiently and accurately


• Handle guest enquiries in person, by phone, and via email


• Assist guests with information about hotel facilities and local attractions


• Resolve guest concerns promptly, escalating where necessary


• Ensure guest accounts and billing are accurate

Support Front Office Operations

• Process reservations, amendments, and cancellations


• Operate the hotel’s property management system


• Handle payments and maintain accurate records


• Communicate effectively with Housekeeping, Food & Beverage, Spa, and Maintenance teams


• Maintain a tidy and welcoming reception area


• Follow hotel procedures, standards, and security policies

Contribute to a Positive Team Environment

• Work collaboratively with colleagues across departments


• Support the team during busy periods


• Demonstrate flexibility and a proactive attitude


• Uphold the hotel’s brand values and service standards at all times

What We’re Looking For

• Previous experience in hospitality or customer service (hotel experience desirable but not essential)


• Excellent communication and interpersonal skills


• Professional telephone manner


• Strong organisational skills and attention to detail


• A calm, positive approach under pressure


• Basic IT proficiency (PMS experience advantageous)


• Smart and professional presentation


• Flexibility to work shifts, including weekends and holidays

Why Join Us?

Join a luxury coastal hotel where guest experience and genuine hospitality are at the heart of everything we do. At Polurrian on the Lizard, you’ll be part of a supportive and passionate team, with opportunities to develop your career within an exciting period of investment and growth.