Front Office Assistant (Full & Part-Time )

LHM Luxury Hotel Management Ltd; England; Remote; GBP 12,000 - 18,000; Full time

Job summary

Polurrian on the Lizard is seeking a friendly Hotel Receptionist to join our Front Office team. As the first point of contact for guests, you will create a warm welcome and ensure smooth arrivals and departures in a busy seaside setting.

This role suits someone who enjoys hospitality and delivering excellent customer service, with a calm, professional approach and good IT/PMS skills during weekends and holiday shifts.

Qualifications

• Previous hospitality or customer service experience is desirable but not essential.
• Excellent communication and interpersonal skills are required.
• Professional telephone manner and strong organisational skills are important.

Responsibilities

• Provide a warm and professional welcome to guests and manage check-ins/check-outs efficiently.
• Handle guest enquiries in person, by phone, and by email and assist with local information.
• Maintain accurate guest accounts and billing; collaborate with housekeeping, F&B, spa and maintenance teams.

Skills

Customer service

Communication

Organisation

Phone etiquette

IT skills

Tools

PMS

Job description

About the Hotel

Polurrian on the Lizard has welcomed guests for over a century, offering a true escape on Cornwall’s dramatic Southwest Coast. Perched above a secluded beach with direct access to the Southwest Coast Path, our 48-key independent hotel blends heritage, space, and relaxed luxury.

Now part of The Loxley Collection, the hotel is undergoing a £10 million investment programme, introducing an exceptional new spa and vitality hydropool with a semi-retractable roof, enhanced leisure facilities, a 120-person function space, additional family suites, and an alfresco dining terrace. A newly designed kitchen sits at the centre of our culinary experience, driving an exciting and elevated food offering.

Polurrian offers a distinctive guest experience — from restorative spa escapes to memorable dining inspired by Mediterranean flavours and locally sourced ingredients. Whether guests visit for leisure, business, or family stays (four-legged companions included), our team creates the warm, welcoming atmosphere that defines the hotel.

With breathtaking coastal views, versatile gathering spaces, and a commitment to genuine hospitality, Polurrian on the Lizard is a destination where guests can truly relax, explore, and reconnect.

Aim of the Role

We are looking for a friendly, professional, and enthusiastic Hotel Receptionist to join our Front Office team. As the first point of contact for our guests, you will play a key role in creating a warm welcome and ensuring every stay runs smoothly from arrival to departure.

This role is ideal for someone who enjoys working with people, thrives in a busy environment, and takes pride in delivering excellent customer service.

What You’ll Be Doing

Deliver Exceptional Guest Service

• Provide a warm and professional welcome to all guests
• Manage check-ins and check-outs efficiently and accurately
• Handle guest enquiries in person, by phone, and via email
• Assist guests with information about hotel facilities and local attractions
• Resolve guest concerns promptly, escalating where necessary
• Ensure guest accounts and billing are accurate

Support Front Office Operations

• Process reservations, amendments, and cancellations
• Operate the hotel’s property management system
• Handle payments and maintain accurate records
• Communicate effectively with Housekeeping, Food & Beverage, Spa, and Maintenance teams
• Maintain a tidy and welcoming reception area
• Follow hotel procedures, standards, and security policies

Contribute to a Positive Team Environment

• Work collaboratively with colleagues across departments
• Support the team during busy periods
• Demonstrate flexibility and a proactive attitude
• Uphold the hotel’s brand values and service standards at all times

What We’re Looking For

• Previous experience in hospitality or customer service (hotel experience desirable but not essential)
• Excellent communication and interpersonal skills
• Professional telephone manner
• Strong organisational skills and attention to detail
• A calm, positive approach under pressure
• Basic IT proficiency (PMS experience advantageous)
• Smart and professional presentation
• Flexibility to work shifts, including weekends and holidays

Why Join Us?

Join a luxury coastal hotel where guest experience and genuine hospitality are at the heart of everything we do. At Polurrian on the Lizard, you’ll be part of a supportive and passionate team, with opportunities to develop your career within an exciting period of investment and growth.