Hotel Receptionist

New Forest Hotels; Beaulieu; On-site; GBP 21,000 - 25,000; Full time

Job summary

New Forest Hotels in Beaulieu is seeking a full-time Hotel Receptionist to welcome guests and handle check-in/check-out with warmth. The role covers early and late shifts, with duties including reservations, guest communication and promoting local experiences.

You should be reliable, friendly and enjoy guest interaction. Experience with Rezlynx is a bonus, but most importantly you cooperate with a close-knit team to deliver standout service while supporting sustainability goals.

Qualifications

• Experience in a similar hotel receptionist role preferred (Beaulieu area a plus).
• Reliable, bubbly personality with strong guest focus and communication.
• Willingness to cover early and late shifts and assist with dining bookings.

Responsibilities

• Check guests in and out and allocate rooms.
• Carry out room checks.
• Communicate with hotel departments.
• Take dinner and breakfast bookings.
• Share knowledge of local area.
• Assist with serving drinks and afternoon teas when required.

Skills

Customer service

Team player

Reliable

Guest interaction

Tools

Rezlynx

Job description

Due to an internal promotion, we're looking for a full-time Hotel Receptionist to join our friendly, nurturing team.

Set in the heart of the forest, our 35-room hotel enjoys beautiful views across the heathland. We're proud to offer a warm, welcoming experience for our guests—and we're looking for someone who'll help make every stay special.

About the role

Working five days out of seven, you'll cover a mixture of early and late shifts. Early shifts start at 7:00 am, and late shifts start at approximately 2:30 pm. The role may also involve serving drinks and afternoon teas, so flexibility is important.

Your duties will include:

• Checking guests in and out and allocating rooms
• Carrying out room checks
• Communicating with all hotel departments
• Taking dinner and breakfast bookings
• Sharing your knowledge of the local area
• Helping serve drinks and afternoon teas when needed

About you

Ideally, you'll have previous experience in a similar role and be familiar with Rezlynx. Just as important, you'll be reliable, a supportive team player, and have a bubbly, outgoing personality with a genuine enjoyment of guest interaction.

Due to our location and shift times, you'll need your own transport.

If you enjoy creating a warm welcome and being part of a close-knit team, we'd love to hear from you.

join a team that's all about delivering standout customer experiences. We care about doing things the right way - especially when it comes to sustainability. Beaulieuis proud to hold Silver accreditation from Green Tourism putting us alongside some of the world's leading, more responsible travel and hospitality brands.