Front of House Team Member

The Stables; Whitby; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Birthday paid holiday

Development program

Paid breaks

Food discount 50%

Stay £1 Jan–Mar

Room booking 1/3 off year-round

£50 same-day bookings

15% off for loved ones

Employee assistance programme

Give-inn back scheme

Best Pub Employer award

Job summary

The Stables at Whitby, part of Inn Collection Group, is seeking a Front of House team member to welcome guests and ensure a warm, memorable experience from check-in to service.

You will greet guests, take orders, serve dishes, and suggest drinks from our curated selection, contributing to a lively atmosphere that guests love and colleagues enjoy working in.

If you thrive in a fast-paced hospitality environment and share our passion for excellent service, we think you’ll fit right in.

Qualifications

• Positive attitude, attentiveness, and passion for hospitality.
• Experience in guest-facing roles is a plus.

Responsibilities

• Greet guests with a warm smile and ensure a welcoming atmosphere from start to finish.
• Take guest orders and serve dishes from the kitchen.
• Recommend drinks from the selection and contribute to a lively, enjoyable guest experience.

Skills

Customer service

Hospitality

Guest greeting

Team spirit

Tools

POS system

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs-with-rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values: warmth, customer-obsessed, accountable, delivering results, and Inn It Together. All with the goal of making people happy through heartfelt hospitality.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Situated where the North York Moors meet the coastline of one of England’s most sought-after seaside destinations, The Stables at Whitby is a charming inn housed in a former 17th-century farmhouse. With its unique courtyard of stables-turned-rooms, it offers stunning views across the tranquil countryside, leading to the moors beyond.

You’ll Fit Right Inn

As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor.

Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work!

If you thrive in a fast-paced environment have a passion for customer service are committed to delivering exceptional experiences we think you’ll fit right inn…

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front-of-house roles. https://careers.inncollectiongroup.com/join-inn

*Age-related pay rates apply for Under 21s.*