Front of House Team Member

The Inn Collection Group; Blyth; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Birthday paid holiday

Lead-inn development program

Paid Breaks

50% off food

Room booking discounts

Job summary

The Inn Collection Group is seeking a friendly Front of House team member for the Commissioners Quay Inn in Blyth. You will welcome guests, take orders, and help ensure a warm, memorable visit from start to finish.

Greet guests, serve dishes, and recommend drinks with enthusiasm, while maintaining a lively, high-standard service. A positive attitude and passion for hospitality are essential, with growth opportunities through our development program.

Qualifications

• Excellent customer service and a friendly, attentive attitude.
• Ability to work in a fast-paced hospitality environment.
• Strong verbal communication and teamwork.

Responsibilities

• Greet guests and ensure a warm welcome on arrival.
• Take orders, serve dishes, and upsell drinks from the menu.
• Maintain clean, inviting front-of-house areas throughout shifts.
• Support colleagues to deliver memorable hospitality experiences.

Skills

Customer service

Hospitality

Front of House

Communication

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi‑award‑winning pubs‑with‑rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values: warmth, customer‑obsessed, accountable, delivering results, and Inn It Together. All with the goal of making people happy through heartfelt hospitality.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead‑Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give‑inn back scheme
• Join an award‑winning team recognised as the Best Pub Employer at the Publican Awards.

Located in the heart of Blyth’s historic quay, The Commissioners Quay Inn sits in a prime position with easy access to the town's maritime heritage and waterfront attractions. Its central location makes it a perfect base for exploring the surrounding area.

You’ll Fit Right Inn

As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor.

Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work!

If you thrive in a fast-paced environment have a passion for customer service are committed to delivering exceptional experiences we think you’ll fit right inn…

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front‑of‑house roles. https://careers.inncollectiongroup.com/join-inn

*Age-related pay rates apply for Under 21s.*