Front of House Team Member

The Northallerton Inn; Northallerton; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Birthday holiday

Lead-Inn program

Paid breaks

50% food discount

£1 January-March stay

Room booking discounts

£50 same-day booking

Family 15% off

Employee assistance

Give-inn back

Best Pub Employer award

Job summary

The Northallerton Inn, part of The Inn Collection Group, is seeking friendly front of house team members to welcome guests and ensure a memorable visit.

As part of our Front of House, you greet guests, take orders, serve meals, and recommend drinks, contributing to a warm, fast-paced atmosphere that guests love to return to.

Join a team that values hospitality, teamwork, and a smile, with training and development opportunities in a cosy Georgian pub with rooms.

Qualifications

• Front of house hospitality mindset.
• Customer-focused and friendly demeanor.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Greet guests and manage the front-of-house flow.
• Take orders and serve dishes from the kitchen.
• Recommend drinks and ensure guests have a memorable visit.

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs-with-rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values: warmth, customer-obsessed, accountable, delivering results, and Inn It Together. All with the goal of making people happy through heartfelt hospitality.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Once the police station of this vibrant market town, our historic Georgian building is now a cosy country pub with rooms, nestled in the heart of Northallerton. A welcoming spot for locals and visitors alike, it offers a warm atmosphere where families and dogs are always welcome.

You’ll Fit Right Inn

As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor.

Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work!

If you thrive in a fast-paced environment have a passion for customer service are committed to delivering exceptional experiences we think you’ll fit right inn…

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front-of-house roles. https://careers.inncollectiongroup.com/join-inn

*Age-related pay rates apply for Under 21s.*