Front of House Team Member

THE STABLES; Whitby; Presencial; GBP 20 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Birthday holiday

Development program

Paid breaks

50% food discount

£1 stays in Jan–Mar

Room booking discounts

£50 same day bookings

Family discounts 15%

Resumo da oferta

The Stables at Whitby, part of Inn Collection Group, is seeking a Front of House team member to greet guests warmly and ensure a memorable visit from start to finish. Located in a charming 17th‑century farmhouse, the inn offers a cosy, lively service environment with stunning moorland views.

This role focuses on hospitality, teamwork, and delivering exceptional guest experiences. We support development through the Lead-Inn program, with paid breaks, food discounts, and stay discounts, fostering

Qualificações

• Experience in frontline hospitality or customer service.
• Able to greet guests warmly and handle orders attentively.
• Strong communication and teamwork within a fast-paced environment.

Responsabilidades

• Greet guests and seat them promptly.
• Take food and drink orders and serve if needed.
• Recommend menu items and maintain high service standards.

Conhecimentos

Front of house

Customer service

Hospitality

Communication

Ferramentas

POS system

Descrição da oferta de emprego

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs-with-rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values: warmth, customer-obsessed, accountable, delivering results, and Inn It Together. All with the goal of making people happy through heartfelt hospitality.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Situated where the North York Moors meet the coastline of one of England’s most sought-after seaside destinations, The Stables at Whitby is a charming inn housed in a former 17th-century farmhouse. With its unique courtyard of stables-turned-rooms, it offers stunning views across the tranquil countryside, leading to the moors beyond.

You’ll Fit Right Inn

As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor.

Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work!

If you thrive in a fast-paced environment have a passion for customer service are committed to delivering exceptional experiences we think you’ll fit right inn…

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front-of-house roles. https://careers.inncollectiongroup.com/join-inn

*Age-related pay rates apply for Under 21s.*