Front of House Team Member

The Inn Collection Group; Seahouses; A distancia; GBP 26.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Birthday paid holiday

Lead-Inn development program

Paid Breaks

50% food discount

1/3 off room bookings

£50 on same day bookings

15% off bed and breakfast for loved-1

24/7 confidential support

Descripción de la vacante

The Inn Collection Group is seeking a Front of House team member for its Bamburgh Castle Inn in Seahouses, Northumberland. You will greet guests, take orders, and serve dishes with a welcoming smile, ensuring a memorable visit in a seaside pub setting.

Join a fast-paced team that values warmth, hospitality, and customer obsession, with opportunities to learn and grow within a celebrated hospitality group.

Formación

• Positive attitude and attentiveness in guest service.
• Passion for hospitality and creating memorable visits.
• Friendly, welcoming demeanor for front-of-house interactions.

Responsabilidades

• Greet guests with a warm, friendly welcome and ensure a memorable experience from start to finish.
• Take orders and service dishes from the kitchen, recommending drinks from the bar selection.
• Provide attentive, efficient table service in a fast-paced frontline environment.
• Engage with guests to upsell drinks and food and maintain high service standards.

Conocimientos

Customer service

Hospitality

Team player

Descripción del empleo

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs-with-rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values: warmth, customer-obsessed, accountable, delivering results, and Inn It Together. All with the goal of making people happy through heartfelt hospitality.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

When it comes to top seaside locations, the award-winning Bamburgh Castle Inn in Northumberland is hard to beat. Situated overlooking the harbour in the charming fishing village of Seahouses, it offers stunning views and an unbeatable coastal setting. With plenty to explore, including boat trips to the Farne Islands, scenic beach walks, and more, it’s the perfect base to immerse yourself in the beauty of the area.

You’ll Fit Right Inn

As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor.

Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work!

If you thrive in a fast-paced environment have a passion for customer service are committed to delivering exceptional experiences we think you’ll fit right inn…

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front-of-house roles. https://careers.inncollectiongroup.com/join-inn

*Age-related pay rates apply for Under 21s.*