Front of House Team Member

The Inn Collection Group; Knaresborough; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Birthday paid holiday

Lead-Inn development program

Paid Breaks

50% off food at any Inn

Stay £1 in Jan-Feb-Mar

1/3 off room bookings

£50 same day bookings

15% off for loved ones

EAP confidential support

Give-inn back scheme

Best Pub Employer award

Job summary

The Inn Collection Group is seeking a Front of House team member at The Knaresborough Inn to welcome guests, take orders, serve dishes and drinks, and ensure an outstanding guest experience in a fast-paced, friendly setting.

Join our award-winning team and contribute to a warm, memorable visit for every guest, while enjoying benefits and ongoing development in a supportive environment.

Qualifications

• Hospitality experience preferred.
• Positive attitude and attentiveness.
• Strong customer service mindset.

Responsibilities

• Greet guests and manage seating with a warm, friendly approach.
• Take orders and serve dishes from the kitchen.
• Recommend drinks and provide menu guidance.
• Maintain a welcoming atmosphere and assist guests throughout their visit.
• Be responsive to guest requests in a fast-paced pub setting.

Job description

What makes the perfect pub?

It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, , and honesty, all with the goal of Making People Happy.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Standing proudly on cliffs above the River Nidd, Knaresborough is a place of ancient walkways, cobbled alleys, and secret passageways. The Knaresborough Inn is set in a picturesque location that offers something for everyone, with a wealth of history to explore and relaxing riverside walks to enjoy, and a vibrant town with a range of independent shops and boutiques.

You’ll Fit Right Inn

As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor.

Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work!

If you thrive in a fast-paced environment have a passion for customer service are committed to delivering exceptional experiences we think you’ll fit right inn…

*Age-related pay rates apply for Under 21s.*