Front Of House Team Member

Northumberland; Seahouses; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Birthday holiday

Lead-Inn development program

Paid breaks

50% off food

£1 room stays (Jan–Mar)

1/3 off room bookings

£50 same-day bookings

15% off for family

Employee Assistance Programme

Give-inn back scheme

Best Pub Employer award

Job summary

Inn Collection Group is seeking Front of House team members for its Bamburgh Castle Inn in Seahouses. You will be the first smile welcoming guests and ensuring their experience is warm and memorable from start to finish. Your positive attitude and passion for hospitality drive a welcoming atmosphere.

Daily duties include greeting guests, taking orders, serving dishes, and recommending drinks. Join a team that thrives in a fast-paced setting and delivers heartfelt hospitality to every visitor.

Responsibilities

• Greet guests with a warm, friendly welcome and maintain a memorable first impression.
• Take orders and serve dishes from the kitchen.
• Recommend drinks and options from our selection to guests.
• Contribute to a lively, enjoyable atmosphere and assist team members on the front line.

Job description

What makes the perfect pub? It's great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs-with-rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values: warmth, customer-obsessed, accountable, delivering results, and Inn It Together. All with the goal of making people happy through heartfelt hospitality.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It's not just for you - your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (...that's tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

When it comes to top seaside locations, the award-winning Bamburgh Castle Inn in Northumberland is hard to beat. Situated overlooking the harbour in the charming fishing village of Seahouses, it offers stunning views and an unbeatable coastal setting. With plenty to explore, including boat trips to the Farne Islands, scenic beach walks, and more, it's the perfect base to immerse yourself in the beauty of the area.

You’ll Fit Right Inn

As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor.

Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work!

If you thrive in a fast-paced environment, have a passion for customer service and are committed to delivering exceptional experiences, we think you'll fit right inn...

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front-of-house roles. https://careers.inncollectiongroup.com/join-inn

*Age-related pay rates apply for Under 21s.*