Front Of House Team Member

Yorkshire; Hambleton; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Birthday paid holiday

Lead-Inn development program

Paid Breaks

50% off food at Inns

£1 stays in Jan–Mar

1/3 off room bookings

£50 for same-day bookings

15% off bed and breakfast for loved-1s

24/7 confidential Employee Assistance

Give-inn back scheme

Award-winning team recognition

Job summary

The Inn Collection Group in Northallerton is seeking a Front of House team member to warmly welcome guests and ensure a memorable dining experience. You’ll be the first smile for customers and play a key role on our busy front line in a historic Georgian pub with rooms.

Your positive attitude and passion for hospitality will shine as you greet guests, take orders, and support the team. In a fast-paced setting, you’ll deliver friendly, professional service—greeting guests, taking orders, serving

Qualifications

• Front of house experience preferred but not required.
• Warm, welcoming manner and strong customer service orientation.
• Great communication and teamwork are essential.

Responsibilities

• Greet guests and guide them to seating with a friendly smile.
• Take orders and service dishes from the kitchen, and recommend drinks.
• Provide attentive, professional service in a fast-paced environment.
• Maintain a welcoming atmosphere and ensure guests have a memorable experience.

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs-with-rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values: warmth, customer-obsessed, accountable, delivering results, and Inn It Together. All with the goal of making people happy through heartfelt hospitality.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Once the police station of this vibrant market town, our historic Georgian building is now a cosy country pub with rooms, nestled in the heart of Northallerton. A welcoming spot for locals and visitors alike, it offers a warm atmosphere where families and dogs are always welcome.

You’ll Fit Right Inn

As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor.

Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work!

If you thrive in a fast-paced environment have a passion for customer service are committed to delivering exceptional experiences we think you’ll fit right inn…

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front-of-house roles. https://careers.inncollectiongroup.com/join-inn

*Age-related pay rates apply for Under 21s.*