Front of House Team Member

The Knaresborough Inn; Calcutt; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Birthday paid holiday

Lead-Inn development program

Paid breaks

50% food discount at inns

£1 January–March stay at inns

1/3 off room bookings year-round

£50 on same-day bookings

15% off bed and breakfast for loved on

Employee Assistance Programme

Give-inn back scheme

Best Pub Employer award

Job summary

The Inn Collection Group is seeking a Front of House team member for The Knaresborough Inn, a vibrant pub with rooms. You will greet guests, take orders, serve food, and recommend drinks, contributing to a welcoming, memorable guest experience.

Join a lively team in a picturesque setting near the River Nidd. A passion for hospitality and strong customer service are essential for success in this fast-paced role.

Qualifications

• Greeting guests with warmth and delivering memorable hospitality.
• Ability to thrive in a fast-paced pub environment.
• Passion for customer service and hospitality excellence.

Responsibilities

• Welcome guests and ensure a warm, memorable first impression.
• Take orders, serve dishes, and suggest drinks from the bar.
• Maintain a lively, enjoyable atmosphere for guests and the team.

Skills

Customer service

Hospitality

Front of House

Teamwork

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, , and honesty, all with the goal of Making People Happy.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Standing proudly on cliffs above the River Nidd, Knaresborough is a place of ancient walkways, cobbled alleys, and secret passageways. The Knaresborough Inn is set in a picturesque location that offers something for everyone, with a wealth of history to explore and relaxing riverside walks to enjoy, and a vibrant town with a range of independent shops and boutiques.

You’ll Fit Right Inn

As a member of our Front ofHouse team, you are the first smile that welcomes guests and the friendly face thatensures their experience is warmand memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitalitymake our Inn a welcomingplace for every visitor.

Whether greeting guests, takingorders, serving dishes from the kitchen, or recommending a drink from ourselection, no two days are the same on the front line. Your professionalism andenthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit,and our team lovesto work!

If you thrive in a fast-paced environmenthave a passion for customer service are committed to delivering exceptional experienceswe think you’ll fit right inn…

*Age-related pay rates apply for Under 21s.*