Front of House Team Member

The Inn Collection Group; Harrogate; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Birthday paid holiday

Lead-Inn development program

Paid breaks

50% off food

£1 stay in January, February, March

1/3 off room bookings all year

£50 on same day bookings

15% off bed and breakfast for loved-1

24/7 confidential Employee Assistance

Tronc (tips)

Give-inn back scheme

Best Pub Employer award

Job summary

The Inn Collection Group’s Harrogate Inn is hiring a Front of House Team Member. You will be the first smile greeting guests, taking orders, serving from the kitchen, and recommending drinks to complete memorable visits.

This full-time, permanent position offers a competitive hourly rate of £12.75 and a supportive, award-winning hospitality environment with opportunities for growth and staff perks across our inns.

Qualifications

• Front of House role requires a positive attitude and passion for hospitality.
• Experience greeting guests, taking orders, and serving from the kitchen is common in this role.
• Deliver warm, memorable guest experiences with attentiveness and professionalism.

Responsibilities

• Greet guests and welcome them warmly.
• Take orders and serve dishes from the kitchen.
• Recommend drinks and ensure a memorable guest experience.
• Maintain a lively, welcoming atmosphere on the front line.

Job description

Front of House Team Member

CAPTION:

• Company: The Inn Collection Group
• Salary: £12.75 to £12.75 an hour
• Hours: Full-time
• Location: North Yorkshire, HG1 2SY
• Job type: Permanent
• Posting date: 21 Oct 2026
• Closing date: 20 Nov 2026

Summary

What makes the perfect pub? It's great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that's at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs-with-rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values: warmth, customer-obsessed, accountable, delivering results, and Inn It Together. All with the goal of making people happy through heartfelt hospitality.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It's not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that's tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Location

Set on famous Parliament Hill, The Harrogate Inn, formally known as The St George Hotel offers an ideal location surrounded by Yorkshire's finest treasures. Just steps away, you'll find the charming Betty's Tea Rooms, the historic Royal Hall, and the Turkish Baths. Experience the perfect balance of elegance and convenience in the heart of Harrogate.

You'll Fit Right Inn

As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor.

Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work!

If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you'll fit right inn…

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front-of-house roles.

https://careers.inncollectiongroup.com/join-inn

Age-related pay rates apply for Under 21s.