Front of House Team Leader - Corporate Hospitality

Boston Consulting Group; City of Westminster; On-site; GBP 32,000 - 38,000; Full time

Job summary

A leading corporate hospitality provider in Central London seeks a driven Team Leader for the Client Services / Front of House team. The ideal candidate will have 5 years of relevant experience, exceptional customer service skills, and the ability to lead and inspire their team. Responsibilities include ensuring high service standards, managing client queries, and supporting team recruitment. This role offers a competitive salary up to £38k plus great benefits including a discretionary bonus and discounts with luxury brands.

Benefits

Competitive salary and discretionary bonus

Employee Assistance Programme

Team nights out

Discounts with luxury brands

Qualifications

• 5 years experience in hospitality or luxury brands.
• Supervisory experience is essential.
• Operational or customer-service role experience.

Responsibilities

• Ensure exceptional customer service for clients.
• Inspire and lead your team effectively.
• Assist in team recruitment and oversee daily operations.

Skills

Customer service excellence

Leadership and motivation

Strong communication skills

Proactive problem-solving

Job description

A leading corporate hospitality provider in Central London seeks a driven Team Leader for the Client Services / Front of House team. The ideal candidate will have 5 years of relevant experience, exceptional customer service skills, and the ability to lead and inspire their team. Responsibilities include ensuring high service standards, managing client queries, and supporting team recruitment. This role offers a competitive salary up to £38k plus great benefits including a discretionary bonus and discounts with luxury brands.