Front of House Team Leader

Butcombe Group; Winscombe; On-site; GBP 20,000 - 28,000; Full time

Job summary

Join a bold and award-winning business as a Front of House Supervisor, where you will empower your team to deliver exceptional hospitality in a historic 17th-century pub. This role offers a unique opportunity to work in a vibrant environment that values creativity and independence. You will be part of a team that prides itself on high standards and a welcoming atmosphere, serving delicious food and drinks made from locally sourced produce. With great training and development opportunities, competitive pay, and a range of employee benefits, this position is perfect for those looking to make a meaningful impact in the hospitality industry.

Benefits

75% off food on shift

Access to industry leading training

Employee Assistance Program

Team events and parties

Cash-back platform with major retailers

Competitive hourly rate

Bespoke training plans

Support from operations team

Qualifications

• Proven experience in a front of house role, ideally within hospitality.
• Strong customer service skills and ability to lead a team.

Responsibilities

• Deliver exceptional bar and waiting hospitality to customers.
• Support management in leading shifts and ensuring high standards.

Skills

Hospitality

Customer Service

Team Leadership

Education

Experience in Hospitality

Job description

We are a bold, award-winning business who pride ourselves in empowering our teams with the autonomy to operate boutique, premium businesses that ‘wow’ our customers within an industry-leading environment. We run friendly, welcoming, and positive pubs, restaurants and hotels with high standards and take a different approach to others; always striving to be the best we can be.

We are looking for a front of house supervisor to join the family. This role encompasses delivering amazing bar and waiting hospitality to our customers and supporting our management team in leading a shift.

Located in Rowberrow on the edge of the Mendip Hills Area of Outstanding Natural Beauty, The Swan is a 17th century Grade II-listed pub and inn, brimming with history and a cosy, welcoming vibe.

A haven for locals, walkers, cyclists and visitors alike, the recent addition of five stunning boutique bedrooms above the pub, and a further four dog-friendly rooms in its converted barns (one accessible), makes The Swan the ideal spot for a rural retreat, family break or staycation.

We’re passionate about great food and drink, with an all-day food offer focused on seasonal local produce, delicious pub classics, flatbread pizza fresh from the oven, and plenty of award-winning Butcombe beer on the taps.

In the warmer months our large beer garden is ideal for al fresco dining, or soaking up some sunshine over a few pints.

Located just 7 miles from Bristol airport and 15 miles from Bristol Temple Meads train station, The Swan is the perfect base for exploring Bristol, Somerset, and the world-class walking, cycling and dog-walking opportunities in and around the Mendips. Other local attractions include Cheddar Gorge, Wookey Hole Caves, Glastonbury Tor and Ashton Gate Stadium.

What’s in it for you?

• The chance to work for an award-winning business. We have won multiple high profile awards over the last few years at the prestigious National Publican Awards including Best Food and Premium Food Offer and Best Managed Pub Co (2024). You will be working with some of the most talented people in the industry.
• Access to Liberation Life - an incredible platform where you can earn cash-back with major retailers, save money on your purchases including holidays, groceries, gifts and much more!
• The opportunity to work for a diverse, eclectic company and gain experience in a range of businesses and food offers. We take a collaborative approach to business development, giving you independence to drive your pub to success and implement your own ideas – the bigger the better!
• A competitive hourly rate plus an equal share of great tips and 75% off food on shift. Accommodation may also be available.
• Access to industry leading training and development. We offer bespoke training plans as part of our ‘Pillars of Progression’ programme.
• We offer additional support and coaching from our operations team and talented managers.
• You will work closely with some of the best locally sourced food and drink produce, including our own, award-winning beer!
• We will back with you the tools you need to do a great job and have invested significantly in our properties.
• The buzz that comes with team parties, events, training courses, great suppliers and some of the industry’s best team rewards, discounts and benefits (including 50% off food on shift).
• A business who cares about you. We are ambassadors for the Burnt Chef Project fighting the stigma of mental health and working with them to train and support our teams. We also offer an Employee Assistance Program that is there 24/7 to provide you with support.