Front of House Team Leader

Butcombe Pubs & Inns; Bristol; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a bold and award-winning business as a Front of House Supervisor, where you'll empower a talented team and create memorable experiences for customers. Located at The Ostrich on Bristol's historic harbourside, this role offers the chance to work with locally sourced, award-winning food and drinks in a supportive environment. Enjoy competitive pay, significant discounts, and industry-leading training as you thrive in a diverse and innovative company committed to excellence and employee well-being.

Benefits

75% food discount on shift

Access to cashback offers

Industry-leading training

Team events and parties

Mental health support programs

Qualifications

• Experience in a supervisory role within hospitality.
• Strong customer service skills and a passion for food and drink.

Responsibilities

• Deliver exceptional hospitality and support management during shifts.
• Lead the team to ensure memorable customer experiences.

Skills

Customer Service

Team Leadership

Hospitality Management

Communication

Education

High School Diploma

Hospitality Management Degree

Tools

Point of Sale Systems

Job description

Job Title: Front of House Supervisor

We are a bold, award-winning business that prides itself on empowering our teams with the autonomy to operate boutique, premium venues that impress our customers within an industry-leading environment. Our friendly, welcoming pubs, restaurants, and hotels uphold high standards and take a unique approach, always striving to be the best.

About The Ostrich

Located on the historic Bristol harbourside, The Ostrich features a large pub garden and cozy interiors over two floors. The recently refurbished ‘Top Deck’ dining space and bar offer stunning harbour views and are available for private hire (table bookings only). Our menu celebrates traditional British pub classics, seasonal local produce, small plates, sharing boards, and famous pies, with Sunday specials including Bristol’s best roasts.

Role Overview

The Front of House Supervisor will deliver exceptional hospitality, support the management team during shifts, and help lead the team to ensure a memorable experience for our customers.

What’s in it for you?

• The opportunity to work for an award-winning business recognized at the National Publican Awards for Best Food, Premium Food Offer, and Best Managed Pub Co (2024). Collaborate with industry-talented colleagues.
• Access to Liberation Life for cashback offers, discounts on holidays, groceries, gifts, and more.
• Experience in a diverse, eclectic company with the freedom to innovate and drive success in your venue.
• Competitive hourly pay, tips, 75% food discount on shift, and potential accommodation.
• Industry-leading training through our ‘Pillars of Progression’ programme and ongoing coaching from our operations team.
• Work with locally sourced, award-winning food and drinks, including our own beer.
• Supportive tools and significant investment in our properties.
• Team events, parties, training courses, and industry rewards, discounts, including 50% off food on shift.
• A caring employer committed to mental health support through the Burnt Chef Project and Employee Assistance Program available 24/7.