Front of House Team Leader

Heritage Pubs - Stonegate Group; Whitby; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a vibrant team at a traditional British pub in the heart of Whitby as a Front of House Team Leader. This role offers the chance to lead and inspire a dedicated team, ensuring guests enjoy exceptional service and a warm atmosphere. With a focus on delivering great-tasting food and drinks, you'll play a vital role in creating memorable experiences for visitors. As part of a well-known hospitality group, you'll benefit from various perks, including discounts and flexible working arrangements, making this an exciting opportunity for those passionate about hospitality.

Benefits

Reward Card – 25% off food and drink

Stonegate Xtra Rewards

VIP entry to Pubs and Bars

Stonegate Hotel Discounts

Flexible working

David Lloyd Corporate Discount Rates

Discounted Dental Insurance

Wagestream – Early access to wages

Award-winning development programmes

Qualifications

• Experience leading and motivating a team in a hospitality setting.
• Ability to maintain smooth operations and consistency.

Responsibilities

• Lead and motivate the Front of House team to enhance guest experience.
• Foster a welcoming environment for guests.

Skills

Team Leadership

Customer Service

Operational Management

Education

Experience in Hospitality

Job description

Location - Duke Of York

Front of House Team Leader

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Duke Of York.

Can you…

• Work alongside the management team to bring our shared vision to life.

• Help maintain smooth operations and consistency.

• Foster a warm and welcoming environment where guests feel comfortable and valued.

A little bit about us…

We're a small batch of handpicked locals – your home for British hospitality. Regardless of the occasion, we’re here to serve great-tasting food and drink, with our guests at the heart of everything we do. At the bottom of the staggering Whitby 199 steps is The Duke Of York, a traditional British pub in the heart of Whitby. Our food menu offers a range of delicious British classics and more modern delights, from Sunday lunches to hearty breakfasts, sumptuous sweets and more. Or, if our guests are looking for some well-earned refreshment after completing the descent, our selection of cask and craft ales, wines, spirits and cocktails will do the trick nicely. We also offer eight stunning en-suite rooms, making us the perfect long and short-stay spot for regulars and visitors looking to explore our beautiful seaside town.

What's in it for you?

• Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs

• Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders

• VIP entry to our Pubs and Bars

• Stonegate Hotel Discounts

• Flexible working

• David Lloyd Corporate Discount Rates

• Discounted Dental Insurance

• Wagestream – Early access to your earned wages

• Award winning development programmes

To be considered for the Front of House Team Leader position at Duke Of York you must be 18 or over as the roles involves the sale of alcohol.

At Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug and Lettuce, Be At One and Popworld. Find out more about a career with Stonegate Group at www.stonegatecareers.co.uk

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Duke Of York directly.

Job Reference: GW1307876WhiFOHTL