Front of House Team Leader

TN United Kingdom; Stockport; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Front of House Team Leader, where you will lead a dynamic team in delivering exceptional customer service. This role offers the chance to grow your career in a supportive environment, with benefits like an annual profit share and discounts on food and drink. As a leader, you'll inspire your team while ensuring a memorable experience for guests. With nearly 200 years of tradition, this family-owned business values its people and fosters a culture of pride, honesty, and passion. If you are ready to take the next step in your career, this opportunity is perfect for you.

Benefits

Annual profit share

30% discount on food and drink

50% off food when on shift

Discounted stays in hotels

Wellbeing support

Career growth opportunities

Access to discounts via JW BenefitHub

Qualifications

• Strong leadership qualities and ability to motivate a team.
• Expert in communication and customer service.

Responsibilities

• Lead shifts while ensuring excellent customer service.
• Serve food and drinks, setting a positive example for the team.

Skills

Communication Skills

Leadership

Customer Service

Teamwork

Job description

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We are looking for a Front of House Team Leader to join our fabulous team.

What we offer our Front of House Team Leaders:

• Annual profit share, ensuring you share in the success of the company
• 30% discount on food and drink across our pubs and inns for you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• A fair share of tips
• Wellbeing support with our Employee Assistant Programme
• Great opportunities to grow in your role and progress your career
• Access to JW BenefitHub, giving you access to a huge range of high street and online discounts

What a Front of House Team Leader does at JW Lees:

• Pulling pints and serving super food is only the beginning as you show us you have what it takes to develop to the next level
• You’ll be an expert in communication, leading from the front and being a positive role model for your team
• Take the lead and run shifts; it’s key that providing excellent customer service and motivating your team is something that you’re passionate about.
• The ability to demonstrate great leadership qualities along with being a great team player.

About JW Lees:

Proudly family owned and nearly 200 years old, JW Lees is the original modern, traditional brewer. With 150 pubs, inns, and hotels across the North West and North Wales, we are passionate about great beer, fantastic food, and memorable experiences.

We put people at the heart of our business, always doing the right thing and sticking together. Our six values are at the heart of everything we do:

Proud - Savvy - Honest - Passionate - Personal - Together