Front of House Team Leader

Social Pub And Kitchen - Stonegate Group; Cheltenham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading hospitality venue in Cheltenham seeks a Front of House Team Leader to lead, motivate, and deliver outstanding guest experiences. The role involves managing the front of house operations, ensuring a welcoming environment, and creating memorable experiences for guests. Applicants must be over 18 and have a passion for great service and teamwork. This position offers a rewarding work environment with various employee benefits including discounts and flexible scheduling.

Benefits

25% off food and drink

Online benefits portal

VIP entry to Pubs and Bars

Stonegate Hotel Discounts

Flexible working

Corporate Gym Discounts

Discounted Dental Insurance

Early access to earned wages

Award winning development programmes

Qualifications

• Experience in a front of house or leadership role.
• Ability to motivate and encourage a team.
• Excellent communication skills.

Responsibilities

• Lead and motivate the front of house team.
• Ensure smooth operations and consistency.
• Foster a warm and welcoming environment.

Skills

Team leadership

Customer service

Communication

Time management

Job description

Location - Whittle Taps

Front of House Team Leader

About Us

Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues,including Slug & Lettuce, Be At One, and Popworld, to name a few. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.

The Opportunity

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Whittle Taps.

Can you …

• Work alongside the management team to bring our shared vision to life.
• Help maintain smooth operations and consistency.
• Foster a warm and welcoming environment where guests feel comfortable and valued.

A little bit about us…

At Social Pub and Kitchen, we pride ourselves on being individually crafted and hero great experiences at any time of the day or night. We tailor to our diverse range of guests, and our teams create the perfect place to socialise with friends, whether that be for Bottomless Brunch, sport or to join us for a great night out. Each venue is different and has its own unique identity, and this is something we celebrate in our teams too. We need our team to engage confidently with our guests, have a passion for great beer, cocktails, and sport. If its live it’s on, and we are the place to watch it. The Whittle Taps, Cheltenham is a great place to stop for a relaxing drink, whether after work or during the weekend, with its superb selection of cask ales, traditional beers, and ciders. Our guests can also enjoy great-tasting pub food, including a range of pub classics and delicious burgers. We offer a fantastic sports viewing experience, so our guests never miss a match.

What's in it for you?

• Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
• Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
• VIP entry to our Pubs and Bars
• Stonegate Hotel Discounts
• Flexible working
• Corporate Discounted Rates at David Lloyd and PureGym
• Discounted Dental Insurance
• Stream – Early access to your earned wages
• Award winning development programmes

To be considered for the Front of House Team Leader position at Whittle Taps you must be 18 or over as the roles involves the sale of alcohol.

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Whittle Taps directly.

Job Reference: WC1456180CheFOHTL