Front of House Supervisor: Guest Experience Lead

Lounge Underwear Ltd.; Tenby; On-site; GBP 13,000 - 16,000; Part time

Benefits offered by this job

Up to £13.30/hr + tips

Paid breaks

Staff meals on shift

50% off food and drinks from day one

Flexible working hours

Loungefest and staff events

Early pay access via Wagestream

Job summary

Lansio Lounge is hiring a Front of House Supervisor to lead the floor, support the management team, and drive service excellence across shifts. You’ll coach colleagues, ensure standards, and help manage the bar and pass while delivering warm hospitality to every guest.

With experience in hospitality, you’ll thrive on a fast-paced environment and take ownership of shifts. The role offers flexible hours, tips, staff meals, and career growth opportunities across our growing brand.

Qualifications

• Experience in restaurants, bars, cafés or coffee shops in supervisory or front of house roles.
• Ability to lead and motivate a team, delegate tasks and manage the pass and bar.

Responsibilities

• Lead from the front during busy shifts, helping the team deliver great service and keep everything running smoothly.
• Support the management team with day-to-day operation, opening/closing tasks and maintaining standards on the floor.
• Coach, guide and motivate the team to ensure clarity of roles and confidence during service.
• Monitor cleanliness, presentation, food safety, allergens and cash handling processes.
• Handle customer queries or complaints and turn a good visit into a great one.
• Contribute to driving sales, manage the bar and pass, and help create a Lounge that locals love.

Skills

Lead by example

Customer focus

Team leadership

Host/guest service

Communication

Flexibility

Job description

Lansio Lounge is hiring a Front of House Supervisor to lead the floor, support the management team, and drive service excellence across shifts. You’ll coach colleagues, ensure standards, and help manage the bar and pass while delivering warm hospitality to every guest.

With experience in hospitality, you’ll thrive on a fast-paced environment and take ownership of shifts. The role offers flexible hours, tips, staff meals, and career growth opportunities across our growing brand.