BM Caterers - Front of House Supervisor

WSH Group; Greater London; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Birthday day off

Masterclasses with Michelin-starredChe

Fully funded development courses

Free lunch on shift

Pension and life assurance

Job summary

BM Caterers is seeking a Front of House Supervisor to inspire a team and deliver an exceptional customer experience.

Join a dynamic hospitality operation with opportunities for development, flexible events support and a focus on professional service standards. The role runs Monday to Friday, 7am-3pm, with benefits for career growth and staff wellbeing.

Qualifications

• Previous experience in a supervisory hospitality role.
• A confident and supportive leadership style.
• Strong communication and people skills.
• A positive, solutions-focused mindset.
• High standards and strong attention to detail.

Responsibilities

• Supervising front of house service and daily standards.
• Leading customer interaction with confidence and warmth.
• Supporting, motivating and developing the team.
• Delivering food and drink service to a high standard.
• Supporting meetings, events and functions.
• Ensuring service areas remain clean, organised and presentation-ready.
• Following company procedures and service standards at all times.
• Responding to customer requests with professionalism and care.
• Working closely with colleagues to keep service smooth and efficient.

Skills

Supervisory experience

Leadership

Communication

Attention to detail

Customer service

Job description

Contract: Full time /Permanent, Monday to Friday, 7am -3pm

Lead service with energy and confidence

We’re looking for a Front of House Supervisor who can inspire a team, lead by example and help create an exceptional customer experience every day.

At BM Caterers, we believe service should feel personal, professional and full of personality. This is a great opportunity for someone ready to take the next step in their hospitality career.

What you’ll be doing

• Supervising front of house service and daily standards
• Leading customer interaction with confidence and warmth
• Supporting, motivating and developing the team
• Helping deliver excellent client and customer satisfaction
• Ensuring procedures and standards are followed consistently
• Creating a positive and collaborative team culture
• Supporting day-to-day organisation and service flow

Job Description

What you’ll be doing

• Setting up and clearing hospitality areas
• Delivering food and drink service to a high standard
• Supporting meetings, events and functions
• Ensuring service areas remain clean, organised and presentation-ready
• Responding to customer requests with professionalism and care
• Working closely with colleagues to keep service smooth and efficient
• Following company procedures and service standards at all times

Qualifications

What we’re looking for

• Previous experience in a supervisory hospitality role
• A confident and supportive leadership style
• Strong communication and people skills
• A positive, solutions-focused mindset
• High standards and strong attention to detail

Additional Information

Why join BM Caterers?

• An annual day off for your birthday
• Monthly masterclasses with Michelin-starred chefs
• Fully funded development courses from Levels 2 to 7
• Apprenticeship and career development opportunities
• Freedom Friday - a paid day off to volunteer at a charity of your choice
• Free lunch on shift
• Discounts and cashback at a wide range of retail and leisure outlets
• 24/0 access to the Mental Health Charter App
• Enhanced parental leave
• Paid leave for fertility treatment
• Extra paid day off for your wedding or commitment day
• Pension and life assurance

Ready to join us?

Join us and find your happy career in a happy place.

At BM Caterers, we’re proud to be an inclusive employer. We welcome applications from people of all backgrounds and are committed to creating a workplace where everyone feels valued, supported and able to thrive. Even if you don’t meet every requirement, we’d still love to hear from you.

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