Hospitality Supervisor

BM Caterers; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

An annual day off for your birthday!

Monthly masterclasses with Michelin-st

Job summary

Harri is seeking a Front of House Supervisor to uphold consistent high standards of customer service and drive proactive customer interaction across shifts.

You will lead and train the team, follow company procedures, and liaise with customers to understand their needs. Ideal candidates will hold Food Safety Level 2 and Health & Safety Level 2 certificates; additional training and development is provided.

Qualifications

• Must hold Food Safety Level 2 and Health & Safety Level 2 certificates.
• No additional formal qualifications required, but reading company manuals is expected.

Responsibilities

• Ensure consistent high standards of customer service and proactive customer interaction.
• Follow appropriate procedures and instructions at all times.
• Contribute to a positive team environment to exceed client and company goals.
• Maximise team performance through training, motivation and engagement.
• Listen carefully, take instructions, and communicate confidently while following a plan.

Skills

Customer service

Team leadership

Communication

Attention to detail

Education

Food Safety Level 2

Health & Safety Level 2

Job description

We’re a multi award-winning contract catering company, witha team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Front of House Supervisor. Ensure consistent high standards of customer service and proactive customer interaction. Follow appropriate procedures and instructions. Contribute to a positive team working environment to work with team to exceed client and company goals. Maximise performance from team by focusing on good training and development, motivation and engagement.

You have the ability to listen carefully and take instructions, and communicate confidently while you work to an organised plan following procedures and displaying good practice at all times. And you’ll be sure to liaise with customers to ensure their needs have been met.

Ideally you will already hold Food Safety at Level 2 and Health & Safety at Level 2 certificates. No other formal qualifications are required, but you’ll be expected to read our company manuals to obtain a thorough understanding and knowledge of our products and services. BM Caterers are committed to supporting your training and development to achieve your career goals.

Our benefits include:

• An annual day off for your birthday!
• Monthly masterclasses with Michelin-starred chefs.
• Fully funded development courses ranging from levels 2 to 7.
• Discounts and cashback at a wide variety of retail and leisure outlets.
• Cycle-to-work scheme.
• Freedom Friday – a paid day off to volunteer at a charity of your choice.
• Free lunch every workday!
• 24/7 access to the Mental Health Charter App.
• Enhanced parental leave benefits.
• Paid leave for fertility treatments.
• Grandparent leave to support your loved ones with their new arrival.

Explore all benefits and more by visiting BM Caterers website

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