Front of House Supervisor

TN United Kingdom; Woking; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Supervisor to lead a dedicated team in a vibrant lounge environment. This role involves ensuring exceptional customer experiences while managing daily operations efficiently. You will set the pace for your team, driving performance and maintaining high standards. With a focus on hospitality and community engagement, this position offers great opportunities for personal development and career progression in a fast-growing business. Join a team that values hard work and rewards dedication, all while enjoying fantastic perks and a supportive work environment.

Benefits

Tips shared equally across the team

Staff food on every shift

50% discount on food

28 days holiday pro rata

Competitions and incentives

Christmas and Boxing Day off

Company pension scheme

Long service awards

Personal development opportunities

Qualifications

• Experience as a Supervisor or Team Leader in hospitality.
• Strong communication skills and attention to detail for reporting.

Responsibilities

• Lead the team to ensure timely service and customer satisfaction.
• Maintain high standards and manage operations efficiently.

Skills

Supervision

Hospitality

Communication

Attention to Detail

Sales Building

Job description

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Role: Supervisor

Lounges are unique places, made special by the brilliant people who run them. As a Supervisor, you'll support the management team to maintain that brilliance, delivering 14 great shifts with your team to ensure every customer leaves happy. Because of your excellent supervision, they tend to do just that. Brilliant!

It's all about the bustle. You'll lead from the front, setting a high pace for the team so everyone delivers on time, every time. You pay attention to detail, never settle for second best, and make it your mission for your Lounge to be the go-to spot for the local community. This role is challenging, but you know you have what it takes.

The Good Stuff

• Tips shared equally across the team, based on hours worked
• Staff food on every shift, regardless of hours worked
• 50% discount on food in all three brands from day one
• 28 days holiday (including Bank Holidays) pro rata
• Competitions and incentives, such as all-expenses-paid trips with suppliers
• Christmas and Boxing Day off!
• The best staff party - Loungefest
• Emotional and practical support via the Licenced Trade Charity
• Power over your pay with Wagestream
• Company pension scheme
• Long service awards
• Great opportunities for personal development and career progression in a fast-growing business

What you'll bring

• Experience as a Supervisor, Team Leader, or an experienced front-of-house team member ready to step into management, with a background in restaurants, bars, cafes, or coffee shops.
• Experience working in a bar environment with serving freshly made food and drinks preparation.
• A natural talent and passion for hospitality.
• Extremely driven and persistent in overcoming challenges.
• Good literacy skills and excellent attention to detail for reporting on KPIs.
• Strong communication skills to build rapport and trust.
• Self-motivated, able to work at pace with limited supervision, while managing pressure and deadlines.
• Knowledge of best practices in sales building, sales and labour forecasting, paperwork and reporting, recruitment, HR, and NPS.

If you'd like to learn more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram.