Front of House Supervisor

TN United Kingdom; Abingdon; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a passionate Supervisor to lead their team in creating exceptional customer experiences. This role involves overseeing daily operations, ensuring high service standards, and fostering a positive environment. With a focus on personal development and growth, this position offers a unique opportunity to thrive in a vibrant hospitality setting. Join a company that values its staff with competitive benefits, including discounts and flexible pay options, while you help shape the future of a beloved local spot.

Benefits

Tips shared equally across the team

Staff meals provided

50% discount on food

28 days holiday

Participation in competitions

Days off on Christmas and Boxing Day

Staff party—Loungefest

Support via Licensed Trade Charity

Flexible pay options

Company pension scheme

Qualifications

• Experience as a Supervisor or Team Leader in hospitality.
• Strong literacy and attention to detail for reporting KPIs.

Responsibilities

• Lead the team to ensure timely service and exceptional customer experiences.
• Pay attention to detail for excellence in service.

Skills

Supervision

Customer Service

Communication Skills

Attention to Detail

Leadership

Sales Building

Job description

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About the Role

Lounges are unique places, thanks to the brilliant people who run them. As a Supervisor, you'll support the management team to maintain this brilliance by delivering 14 excellent shifts with your team, ensuring every customer leaves happy—thanks to your superb supervision.

Key Responsibilities:

• Lead from the front, setting a high pace for your team to ensure timely service and exceptional customer experiences.
• Pay close attention to detail and strive for excellence to make your Lounge the preferred spot for the local community.

Benefits

• Tips shared equally across the team based on hours worked.
• Staff meals provided on every shift.
• 50% discount on food across all three brands from day one.
• 28 days holiday (including Bank Holidays), pro-rata.
• Participation in competitions and incentives, including trips.
• Days off on Christmas and Boxing Day.
• Join our staff party—Loungefest.
• Access to support via the Licensed Trade Charity.
• Flexible pay options with Wagestream.
• Company pension scheme.
• Long service awards.
• Opportunities for personal development and career growth in a fast-expanding business.

What You Bring

• Experience as a Supervisor, Team Leader, or a dedicated front-of-house team member ready to step into management, preferably with a background in restaurants, bars, cafes, or coffee shops.
• Experience working in a bar environment, including serving freshly made food and drinks.
• A passion for hospitality and natural leadership qualities.
• Driven, resilient, and capable of overcoming challenges.
• Strong literacy and attention to detail for reporting KPIs.
• Excellent communication skills to build rapport and trust.
• Self-motivated, able to work efficiently under pressure with minimal supervision.
• Good knowledge of sales building, forecasting, HR practices, and NPS.

For more information about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram.