Front of House Supervisor

Compass Group PLC; Southam CP; Vor Ort; GBP 24.000 - 30.000; Vollzeit

Benefits dieser Stelle

Career development

Industry-leading training

Recognition and reward programmes

Supportive and inclusive environment

Employee benefits

Zusammenfassung

Compass Group UK & Ireland is seeking a Front of House Supervisor to lead customer-facing operations and uphold service, presentation and hospitality standards across our venues. You'll mentor and motivate the team, manage rosters, and support the management team in achieving KPIs while acting as an ambassador for the Compass brand.

This role is based in the Defence, Government and Energy services sector across UK sites.

Qualifikationen

• Experience in a customer-facing supervisory role within hospitality, catering, retail, leisure or similar.
• Strong communication and organisational skills.
• Able to lead, coach and motivate teams.

Aufgaben

• Supervising day-to-day front of house operations to ensure excellent customer service.
• Leading and motivating customer service teams to deliver high hospitality standards.
• Supporting management in achieving operational KPIs and targets.
• Maintaining Health & Safety, Food Safety and company compliance.
• Managing staffing levels, rosters and training of team members.
• Acting as an ambassador for Compass Group UK & Ireland and upholding brand image.
• Building relationships with customers and responding to queries professionally.

Kenntnisse

Customer service

Team leadership

Communication

Organisational skills

Attention to detail

Hospitality

Jobbeschreibung

As a Front of House Supervisor, you'll play a key role in leading our customer-facing operations, ensuring high standards of service, presentation, and hospitality are maintained at all times. You'll support and motivate your team, lead by example, and help create a welcoming environment for all customers and visitors.

Please note: This role is contracted to 50.2 weeks per year.

What you'll be doing

• Supervising the day-to-day front of house operation to ensure excellent customer service at all times.
• Leading and motivating customer service teams to deliver a consistently high standard of hospitality.
• Supporting the management team in achieving operational objectives, KPIs, and performance targets.
• Acting as an ambassador for Compass Group UK & Ireland and maintaining a positive brand image.
• Building strong relationships with customers and responding professionally to queries and feedback.
• Ensuring all front of house areas are clean, welcoming, and presented to the highest standards.
• Supporting the training, development, and onboarding of team members.
• Managing staffing levels, delegating duties, and ensuring effective rota coverage.
• Monitoring service standards and identifying opportunities for continuous improvement.
• Implementing and maintaining Health & Safety, Food Safety, and company compliance standards.

Our ideal Front of House Supervisor will

• Be passionate about delivering exceptional customer service and hospitality.
• Have previous experience in a customer-facing supervisory role within hospitality, catering, retail, leisure, or a similar environment.
• Have experience leading, coaching, and motivating teams.
• Possess strong communication and organisational skills.
• Be confident dealing with customers and handling service-related issues professionally.
• Demonstrate a positive, proactive, and flexible approach to work.
• Have good attention to detail and high standards of presentation.
• Be ambitious, motivated, and keen to develop their career within a leading organisation.

Compass Group UK & Ireland , ESS is the Defence, Government and Energy services sector of the business. We support over 250 military establishments, secure government environments, police sites, and a range of offshore and energy sector facilities across the UK.

At ESS, we understand that great customer experiences start with great people. That's why we're looking for individuals who are passionate about service excellence and making a positive difference every day.

Why Join Compass Group UK & Ireland?

• Career development and progression opportunities
• Industry-leading training and support
• Recognition and reward programmes
• A supportive and inclusive working environment
• Access to a wide range of employee benefits

Compass Group UK & Ireland is committed to fostering an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential. We celebrate diversity and believe that our differences make us stronger.