Front of House Supervisor — Hospitality Leader (Defence)

Compass Group UK; Southam CP; Sur place; GBP 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

Career development

Training & support

Recognition programmes

Inclusive workplace

Employee benefits

Résumé du poste

Compass Group UK & Ireland is recruiting a Front of House Supervisor for its Defence sector operations. This full-time position is contracted to 35 hours per week and 50.2 weeks per year, focusing on delivering exceptional guest service and maintaining high presentation standards across front-of-house areas.

You will lead customer-facing teams, develop staff, and partner with management to meet KPIs while upholding Compass values in a busy hospitality environment.

Qualifications

• Experience in a customer-facing supervisory role in hospitality.
• Strong communication and organisational skills.
• Able to manage rosters and staff scheduling.

Responsabilités

• Supervise day-to-day front of house operations to maintain excellent service.
• Lead and motivate customer service teams to high hospitality standards.
• Support management in achieving KPIs and targets.
• Act as ambassador for Compass Group UK & Ireland and uphold brand image.
• Build relationships with customers and respond professionally to queries.
• Ensure front of house areas are clean, welcoming and well presented.
• Support training, development and onboarding of team members.
• Manage staffing levels and rota coverage.
• Monitor service standards and identify improvement opportunities.
• Implement Health & Safety, Food Safety and company compliance.

Connaissances

Customer service

Team leadership

Staff supervision

Communication

Description du poste

Compass Group UK & Ireland is recruiting a Front of House Supervisor for its Defence sector operations. This full-time position is contracted to 35 hours per week and 50.2 weeks per year, focusing on delivering exceptional guest service and maintaining high presentation standards across front-of-house areas.

You will lead customer-facing teams, develop staff, and partner with management to meet KPIs while upholding Compass values in a busy hospitality environment.