Front of House Supervisor

Compass Group PLC; Temple Herdewyke; Presencial; GBP 23.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career development

Industry training

Rewards programmes

Inclusive workplace

Employee benefits

Descripción de la vacante

Compass Group UK & Ireland is seeking a Front of House Supervisor to lead customer-facing operations, ensuring top service and hospitality standards. You will mentor staff, support managers, and help create a welcoming guest experience within the Defence sector, contracted to 35 hours per week across 50.2 weeks per year.

The role emphasizes delivering exceptional service, coaching teams, and maintaining health and safety compliance while representing the Compass brand positively.

Formación

• Experience delivering customer-focused service in a supervisory role.
• Strong communication and organisational skills.
• Ability to lead, coach and motivate teams.

Responsabilidades

• Oversee day-to-day front of house operations to maintain high service standards.
• Lead and motivate customer service teams to deliver hospitality excellence.
• Support management in achieving KPIs and performance targets.

Conocimientos

Customer service leadership

Team motivation

Communication skills

Descripción del empleo

As a Front of House Supervisor, you'll play a key role in leading our customer-facing operations, ensuring high standards of service, presentation, and hospitality are maintained at all times. You'll support and motivate your team, lead by example, and help create a welcoming environment for all customers and visitors. In return, you'll have the opportunity to develop your career with a company that invests in its people, celebrates individuality, and recognises those who consistently go above and beyond. Please note: This role is contracted to 50.2 weeks per year.

• Supervising the day-to-day front of house operation to ensure excellent customer service at all times.
• Leading and motivating customer service teams to deliver a consistently high standard of hospitality.
• Supporting the management team in achieving operational objectives, KPIs, and performance targets.
• Acting as an ambassador for Compass Group UK & Ireland and maintaining a positive brand image.
• Building strong relationships with customers and responding professionally to queries and feedback.
• Ensuring all front of house areas are clean, welcoming, and presented to the highest standards.
• Supporting the training, development, and onboarding of team members.
• Managing staffing levels, delegating duties, and ensuring effective rota coverage.
• Monitoring service standards and identifying opportunities for continuous improvement.
• Implementing and maintaining Health & Safety, Food Safety, and company compliance standards.
  We're recruiting an experienced Front of House Supervisor who is passionate about delivering exceptional customer service and creating outstanding guest experiences. This is a fantastic opportunity to join Compass Group UK & Ireland's Defence sector on a full-time basis, contracted to 35 hours per week., Our ideal Front of House Supervisor will:
• Be passionate about delivering exceptional customer service and hospitality.
• Have previous experience in a customer-facing supervisory role within hospitality, catering, retail, leisure, or a similar environment.
• Have experience leading, coaching, and motivating teams.
• Possess strong communication and organisational skills.
• Be confident dealing with customers and handling service-related issues professionally.
• Demonstrate a positive, proactive, and flexible approach to work.
• Have good attention to detail and high standards of presentation.
• Be ambitious, motivated, and keen to develop their career within a leading organisation.
  Part of Compass Group UK & Ireland, ESS is the Defence, Government and Energy services sector of the business. We support over 250 military establishments, secure government environments, police sites, and a range of offshore and energy sector facilities across the UK.

At ESS, we understand that great customer experiences start with great people. That's why we're looking for individuals who are passionate about service excellence and making a positive difference every day.

Why Join Compass Group UK & Ireland?

• Career development and progression opportunities
• Industry-leading training and support
• Recognition and reward programmes
• A supportive and inclusive working environment
• Access to a wide range of employee benefits

Compass Group UK & Ireland is committed to fostering an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential. We celebrate diversity and believe that our differences make us stronger.