Front of House Supervisor

Compass Group UK; Southam CP; Sur place; GBP 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

Career development

Training & support

Recognition programmes

Inclusive workplace

Employee benefits

Résumé du poste

Compass Group UK & Ireland is recruiting a Front of House Supervisor for its Defence sector operations. This full-time position is contracted to 35 hours per week and 50.2 weeks per year, focusing on delivering exceptional guest service and maintaining high presentation standards across front-of-house areas.

You will lead customer-facing teams, develop staff, and partner with management to meet KPIs while upholding Compass values in a busy hospitality environment.

Qualifications

• Experience in a customer-facing supervisory role in hospitality.
• Strong communication and organisational skills.
• Able to manage rosters and staff scheduling.

Responsabilités

• Supervise day-to-day front of house operations to maintain excellent service.
• Lead and motivate customer service teams to high hospitality standards.
• Support management in achieving KPIs and targets.
• Act as ambassador for Compass Group UK & Ireland and uphold brand image.
• Build relationships with customers and respond professionally to queries.
• Ensure front of house areas are clean, welcoming and well presented.
• Support training, development and onboarding of team members.
• Manage staffing levels and rota coverage.
• Monitor service standards and identify improvement opportunities.
• Implement Health & Safety, Food Safety and company compliance.

Connaissances

Customer service

Team leadership

Staff supervision

Communication

Description du poste

Front of House Supervisor

We're recruiting an experienced Front of House Supervisor who is passionate about delivering exceptional customer service and creating outstanding guest experiences. This is a fantastic opportunity to join Compass Group UK & Ireland's Defence sector on a full-time basis, contracted to 35 hours per week.

As a Front of House Supervisor, you'll play a key role in leading our customer-facing operations, ensuring high standards of service, presentation, and hospitality are maintained at all times. You'll support and motivate your team, lead by example, and help create a welcoming environment for all customers and visitors.

In return, you'll have the opportunity to develop your career with a company that invests in its people, celebrates individuality, and recognises those who consistently go above and beyond.

Please note: This role is contracted to 50.2 weeks per year.

What you'll be doing

As a Front of House Supervisor, your responsibilities will include:

• Supervising the day-to-day front of house operation to ensure excellent customer service at all times.
• Leading and motivating customer service teams to deliver a consistently high standard of hospitality.
• Supporting the management team in achieving operational objectives, KPIs, and performance targets.
• Acting as an ambassador for Compass Group UK & Ireland and maintaining a positive brand image.
• Building strong relationships with customers and responding professionally to queries and feedback.
• Ensuring all front of house areas are clean, welcoming, and presented to the highest standards.
• Supporting the training, development, and onboarding of team members.
• Managing staffing levels, delegating duties, and ensuring effective rota coverage.
• Monitoring service standards and identifying opportunities for continuous improvement.
• Implementing and maintaining Health & Safety, Food Safety, and company compliance standards.

Who we're looking for

Our ideal Front of House Supervisor will:

• Be passionate about delivering exceptional customer service and hospitality.
• Have previous experience in a customer-facing supervisory role within hospitality, catering, retail, leisure, or a similar environment.
• Have experience leading, coaching, and motivating teams.
• Possess strong communication and organisational skills.
• Be confident dealing with customers and handling service-related issues professionally.
• Demonstrate a positive, proactive, and flexible approach to work.
• Have good attention to detail and high standards of presentation.
• Be ambitious, motivated, and keen to develop their career within a leading organisation.

About Us

Part of Compass Group UK & Ireland, ESS is the Defence, Government and Energy services sector of the business. We support over 250 military establishments, secure government environments, police sites, and a range of offshore and energy sector facilities across the UK.

At ESS, we understand that great customer experiences start with great people. That's why we're looking for individuals who are passionate about service excellence and making a positive difference every day.

Why Join Compass Group UK & Ireland?

• Career development and progression opportunities
• Industry-leading training and support
• Recognition and reward programmes
• A supportive and inclusive working environment
• Access to a wide range of employee benefits

Compass Group UK & Ireland is committed to fostering an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential. We celebrate diversity and believe that our differences make us stronger.