BM Caterers - Front of House Supervisor

Bm Caterers; Botany Bay; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Birthday day off

Masterclasses and development courses

Free lunch on shift

Pension and life assurance

Cycle-to-work

Job summary

BM Caterers is seeking a proactive hospitality supervisor to lead front-of-house service, uphold daily standards, and deliver warm customer interactions on a fast-paced site.

You will motivate and develop the team, ensure smooth service for meetings and events, and uphold procedures. We offer development opportunities, paid leave, and a supportive work culture.

Qualifications

• Previous experience in a supervisory hospitality role.
• A confident and supportive leadership style.
• Strong communication and people skills.
• A passion for customer service.
• A positive, solutions-focused mindset.
• High standards and strong attention to detail.

Responsibilities

• Supervising front of house service and daily standards.
• Leading customer interaction with confidence and warmth.
• Supporting, motivating and developing the team.
• Helping deliver excellent client and customer satisfaction.
• Ensuring procedures and standards are followed consistently.
• Creating a positive and collaborative team culture.
• Setting up and clearing hospitality areas.
• Delivering food and drink service to a high standard.
• Supporting meetings, events and functions.
• Ensuring service areas remain clean, organised and presentation-ready.
• Responding to customer requests with professionalism and care.
• Working closely with colleagues to keep service smooth and efficient.
• Following company procedures and service standards at all times.

Skills

Front of house supervision

Customer interaction

Team leadership

Communication skills

Attention to detail

Job description

At BM Caterers, we believe service should feel personal, professional and full of personality. This is a great opportunity for someone ready to take the next step in their hospitality career. What you'll be doing

• Supervising front of house service and daily standards
• Leading customer interaction with confidence and warmth
• Supporting, motivating and developing the team
• Helping deliver excellent client and customer satisfaction
• Ensuring procedures and standards are followed consistently
• Creating a positive and collaborative team culture
• Supporting day-to-day organisation and service flow, What you'll be doing
• Setting up and clearing hospitality areas
• Delivering food and drink service to a high standard
• Supporting meetings, events and functions
• Ensuring service areas remain clean, organised and presentation-ready
• Responding to customer requests with professionalism and care
• Working closely with colleagues to keep service smooth and efficient
• Following company procedures and service standards at all times
• Previous experience in a supervisory hospitality role
• A confident and supportive leadership style
• Strong communication and people skills
• A passion for customer service
• A positive, solutions-focused mindset
• High standards and strong attention to detail
• An annual day off for your birthday
• Monthly masterclasses with Michelin-starred chefs
• Fully funded development courses from Levels 2 to 7
• Apprenticeship and career development opportunities
• Freedom Friday - a paid day off to volunteer at a charity of your choice
• Free lunch on shift
• Discounts and cashback at a wide range of retail and leisure outlets
• Cycle-to-work scheme
• 24/7 access to the Mental Health Charter App
• Enhanced parental leave
• Paid leave for fertility treatment
• Grandparent leave
• Extra paid day off for your wedding or commitment day
• Pension and life assurance