Service Advisor

Grainger Motor Group; Cambourne; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Staff Discount

Staff events

Career progression

Training

Job summary

Grainger Motor Group in Cambourne, UK, is looking for a customer-focused Service Advisor to guide customers through their service journey with clarity and courtesy. You will work closely with the workshop team to ensure accurate job cards, invoices, and records, promoting transparent processes and excellent customer relations.

The ideal candidate has strong customer service experience, good IT skills, and a proactive attitude, with a track record in promoting additional services.

Qualifications

• Customer service experience and ability to meet customers' needs.
• Strong IT skills with ability to learn new systems quickly.
• Proactive, solutions-focused mindset.
• Genuine passion for customer service and relationship-building.
• Experience selling or promoting additional services in a service environment.
• Excellent communication skills, written and verbal.
• Previous experience as a Service Advisor or in a similar automotive role.
• A full UK driving license (Essential).

Responsibilities

• Welcome customers and manage their service journey with a friendly, customer-first approach.
• Create clear and accurate job cards and invoices, ensuring transparency.
• Collaborate with workshop controller, parts team and service manager to deliver quality service.
• Update vehicle details and service history, manage requests via 1Link.
• Liaise with leasing companies and retail customers to gain work approvals.
• Identify upsell opportunities that benefit customer and department.
• Spot areas for improvement to enhance service standards.

Skills

Customer service

IT skills

Communication

Sales experience

Driving license

Tools

1Link

Job description

Hours: Monday - Friday 8:00 am - 6:00 pm and 1 in 3 Saturdays 8:00 am - 1:00 pm

Grainger Motor Group is proud to have been certified as a Great Place to Work for 2025 and 2026

Why work for us?

• Competitive pay + training
• Staff Discount
• Staff events
• Career progression in a trusted dealer group
• Deliver great service, build real customer relationships

What You’ll Be Doing

• Welcoming customers and managing their service journey with a friendly, customer-first approach.
• Creating clear and accurate job cards and invoices, ensuring transparency at all times.
• Working closely with the workshop controller, parts team, and service manager to deliver smooth, high-quality service experiences.
• Updating vehicle details, service history, and managing requests via 1Link to maintain accurate records.
• Liaising confidently with leasing companies and retail customers to gain work approvals.
• Identifying upsell opportunities that benefit both the customer and the department.
• Spotting areas for improvement to help us continuously enhance our service standards.

What We’re Looking For

• Customer Service experience and good understanding of how to meet customers needs.
• Strong IT skills, with the ability to learn new systems quickly.
• A proactive, solutions-focused mindset.
• Genuine passion for customer service and relationship-building.
• Experience selling or promoting additional services in a service environment.
• Excellent communication skills, both written and verbal.
• Previous experience as a Service Advisor or in a similar customer-facing automotive role.
• A positive, self-motivated attitude and the ability to thrive in a busy dealership environment.
• A full UK driving license. (Essential)