Front of House Security Officer

Ward Security; Birmingham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Cycle to Work scheme

Company Pension Scheme

Life Assurance

Employee Referral Scheme

Training and career progression

Job summary

Ward Security is seeking an experienced Front of House Security Officer in Birmingham. You will be the first point of contact for tenants and visitors, delivering a professional security presence and outstanding customer service.

Responsibilities include handling inquiries, managing access, de-escalating situations, and producing clear incident reports while maintaining a polished appearance and reliable IT/system operation. Nights and weekends, CCTV licence required.

Qualifications

• CCTV SIA Licence (or equivalent) is essential.
• 5-year checkable employment history required.
• Experience in a corporate security environment preferred.
• Ability to communicate effectively and produce concise incident reports.
• Calm, positive, professional approach under pressure.

Responsibilities

• Provide a welcoming security presence throughout the building.
• Be a key contact for tenants, visitors and staff.
• Deliver high-quality customer service at every interaction.
• Handle complaints calmly and professionally; de-escalate when needed.
• Complete accurate incident reports and operate security systems.

Skills

Customer service

Communication

Conflict management

Observation

Incident reporting

Attention to detail

IT skills

Independent work

Professional demeanour

Teamwork

Job description

Are you an experienced Front of House Security Officer with exceptional customer service skills?

Can you maintain a positive mindset, think on your feet and deliver a first-class experience, whatever challenge comes your way?

We are looking for an experienced, professional and adaptable Front of House Security Officer to join our team at one of Birmingham's newest landmark buildings.

This is an exciting opportunity to become part of a prestigious, brand-new environment where security, professionalism and exceptional customer service are equally important.

As a Security Officer, you will be one of the first points of contact for tenants, visitors and contractors. You'll play a key role in creating a safe, welcoming and professional environment and who can build positive relationships, communicate confidently and professionally, and remain composed when dealing with high-expectation tenants or difficult situations.

Your ability to turn a challenging interaction into a positive experience will be just as important as your security knowledge.

The Role

Position: Security Officer

Hours: Average 42 hours per 2 weeks - Nights and Weekends

Location: Birmingham

Licence: CCTV and DS SIA licence essential

What You'll Be Doing

• Provide a professional, welcoming and highly visible security presence throughout the building.
• Act as a key point of contact for tenants, visitors, contractors and staff.
• Deliver exceptional customer service at every interaction.
• Build positive and professional relationships with tenants and building users.
• Handle complaints, concerns and challenging conversations calmly and professionally.
• Respond appropriately to high-expectation tenants, ensuring concerns are acknowledged and dealt with effectively.
• Use strong communication and conflict-management skills to de-escalate situations.
• Provide clear and concise information in person, over the telephone and via email.
• Carry out ID and access-control checks in line with site procedures.
• Remain vigilant and proactive in identifying security, safety and Health & Safety risks.
• Respond quickly and appropriately to emergencies and incidents.
• Report any issues to the Supervisor or Duty Manager.
• Complete accurate and professional incident reports.
• Operate security, detection and emergency equipment as required.
• Work independently and use your initiative when issues arise.
• Maintain a consistently professional appearance, attitude and demeanour.
• Support the smooth operation of reception, foyer and communal areas.
• Work collaboratively with colleagues and other building service teams to maintain a first-class environment.

What We're Looking For

You’ll be a confident people person who understands that outstanding security is about much more than simply protecting a building.

We're looking for someone who has:

• A valid CCTV SIA Licence.
• Previous experience within a corporate security environment.
• Confidence handling complaints and challenging situations.
• The ability to communicate effectively with people at all levels.
• A calm, positive and professional approach under pressure.
• Excellent verbal and written communication skills.
• The ability to produce clear and concise incident reports.
• Strong observation skills and attention to detail.
• A proactive and resourceful approach to problem solving.
• The confidence to work independently and use your own initiative.
• Good organisational and IT skills.
• The ability to operate security and emergency systems.
• A professional appearance and positive attitude.
• A 5-year checkable employment history.

Why Join Us?

This is a fantastic opportunity to join a prestigious, brand-new Birmingham landmark and become part of a professional security team where your customer service skills, attitude and professionalism will make a real difference every day.

Benefits include:

• Cycle to Work salary sacrifice scheme
• Company Pension Scheme
• Life Assurance
• Employee Referral Scheme
• Training, development and career progression opportunities

Through our ReWard membership, you'll also have access to:

• Discounted gym memberships
• Discounts with major retailers and travel suppliers
• Restaurant and supermarket vouchers
• Discounted cinema tickets
• Access to a 24/7 Employee Assistance Programme