Elite Contract Support Officer - Birmingham, B3 3AY

Ward Security; Birmingham; Hybrid; GBP 37,526,000 - 41,659,000; Full time

Benefits offered by this job

Cycle to work salary sacrifice scheme

Company Pension scheme

Life Assurance benefits

Progression, training, and development

Job summary

Ward Security seeks an Elite Contract Support Officer in Birmingham for a role focused on exceptional customer service and high security standards. You will handle ID checks, emergencies, and information for staff and visitors while maintaining a polished appearance and professional demeanor.

The position requires an SIA Frontline licence, a valid UK driving licence, and a minimum of one year in corporate security or a similar environment. Benefits and progression opportunities are available.

Qualifications

• Must hold a valid Frontline SIA licence and a UK manual driving licence.
• Experience in security or a similar role is essential.
• Excellent communication and customer service skills are required.

Responsibilities

• Act as a point of contact and information centre for staff, visitors, and tenants.
• Maintain professionalism in all interactions and adhere to instructions.
• Control access points and conduct regular patrols to deter threats.
• Investigate incidents and take appropriate action per policy.
• Complete daily reports with observations and surveillance details.
• Communicate effectively using verbal, written, and radio channels.

Skills

Customer service

Communication skills

IT literacy

Multitasking

Professional presentation

Problem-solving

Positive attitude

Education

Valid Frontline SIA licence

UK manual driving licence

Job description

Elite Contract Support Officer - Birmingham, B3 3AY

Birmingham, UK

Job Description

Posted Thursday 27 August 2026 at 01:00

Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way?

The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation.
Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary.

Role: Elite Security Officer
Pay Rate:£14.55 p/h
Shift Pattern:Various - Cover minimum 36 hours per week
Location: Birmingham

Role Requirements:SIA License and manual driving licence

Benefits include:

• Financial support for SIA Licensing and renewal
• Cycle to work salary sacrifice scheme
• Company Pension scheme
• Life Assurance benefits
• Progression, training, and development opportunities

Additional benefits we offer via our ReWard membership:

• Discounted gym membership
• Discounts at major retailers and travel suppliers
• Restaurant and Supermarket vouchers
• Cinema tickets
• Access to 24/7 free Employee Assistance programme

Main Duties:

• Act as a point of contact and information centre for staff, visitors, and tenants.
• Maintain professionalism in all interactions.
• Adhere to all instructions, written and verbal.
• Control access points, allowing or denying entry to visitors.
• Conduct regular patrols to deter threats to client property and assets.
• Investigate incidents and take appropriate lawful action as per corporate policy.
• Complete daily reports with detailed information, observations, and surveillance footage.
• Demonstrate excellent communication skills across all platforms, including verbal, written, and via security radios.

Must haves:

• Valid Frontline SIA licence
• UK manual driving licence
• Minimum 1 year of proven work experience as a Corporate Security Officer
• Excellent customer service and communication skills
• Exemplary standards of personal presentation
• IT literate with the ability to operate detecting systems and emergency equipment
• Quick thinking and problem-solving skills
• Positive attitude towards people and challenges
• Must be available 7 days a week

Who We Are:
Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.

We seek the best talent to uphold our vision “ We look after our people; our people look after our clients. We aim to retain and attract the very best of both ”.
Why Work For Us?
Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.

We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.

To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.